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colocrossing vps node down and lost data

so bad provider, no data backup, and the 100% uptime is joke.
and he said "I have conducted a ping test on your server, and it appears to be responding fine. The server's response times were within the expected range, indicating that it is online and reachable."
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https://ibb.co/RPP5XR5
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so what about your own backup, you did have it covered with 3-2-1 right? or did you bought a managed service where the provider take care of it?. the data sounds important.
all 404 on me
you must do your own backup
its an unmanaged service
please dont tell me your data is important then doing no backup
rebuild working-env need about 6~10 hours, if provider have backup, will save the service down time.
maybe, the uptime/brand > data > server cost .
I think, colocrossing is bad provider.
that's your issue
cool ! vps node down is my issue
that was not what I quoted, that's another one of your issues
natural disaster is your issue
AI taking over the world and wiping your VPS your issue
lastpass ban your vault and your laptop with ssh keys got stolen also your issue
because no backup
your issue indeed if you need 6-10 hours to setup
yes its colocrossing not tencent cloud
right, how much time is needed to rebuild the work environment is something I need to consider.
but I think the reason for the problem is that the node-server crashed unexpectedly, not 6~10 or 1000 or 6666 hours.
I can rebuild webserver on debian less 5 mins, but this vps running my auto-trade-program, about 30G data, must reinstall to windows, set some options, build data, something
if you are using VPS for something as important as trading, then opt for VPS with daily backups.
yes, I have some vps/dedisvr to run it, this vps running test and dev. and post to svn every-modify, and svn-svr auto sync to backup-svr.
I'm very angry because the staff change a new vps and IP to me, and I need some hours to rebuild. but he said "I have conducted a ping test on your server, and it appears to be responding fine. The server's response times were within the expected range, indicating that it is online and reachable."
I think he lied to me
Do you ever read terms and conditions (TOS) when you sign up for the service?
What is your excuse for not having backups for self managed VPS service?
Your data loss has been doubled.
Enjoy.
do you say "thats my fault" when your vps-node down ?
power/network/hosting-svr is manage by provider, not me. why lost data ? because I have no backup ? or because hosting-svr down ?
if hacked to lost data , right , its my fault.
but this prob is node-svr down , right ?
hardware failures can and do occur. TOS always have clauses for hardware failures and backups are meant as insurance for such incidents.
some vps providers offer daily backup at extra cost.
You chose not to have backups.
what will you do if whole data center is down due to power outage for days?
or it burned down.
or it was flooded by water.
or hit by hurricane.
or hit by earthquake.
Very bad.
We expect the provider to derack the one server that holds our important data, place it in another data center, and get it online with the same IPv6 subnet.
The server must be online in next 3 hours.
Any costs shall be borne by the provider.
We expect the fire department to locate the one server that holds our important data and hand it to the provider, while ignoring all other people and property that need rescue.
We then expect the provider to repair the server, perform any data recovery as necessary, place it in another data center, and get it online with the same IPv6 subnet.
The server must be online in next 3 hours.
Any costs shall be borne by the provider.
Yes, this ColoCrossing support agent is incompetent and you should move your services elsewhere.
However, your support request was trash. Your opening statement in the support request is fucking useless and frustrating to support agent. Are you expecting mind readers?
First, you should have stated the IP in question as well as state the error when trying to access console in the panel, not just some screenshot. Saying it worked for X time up until now (or when your monitoring service said it went offline) helps them look for events around the time of the issue.
Second, you should ask for clarification when the agent uses a different IP and says the server was never accessible and didn't contain data. You simply should say you have been successfully using the VPS for X time and it certainly contains your services and data and confirm the agent is looking at the correct customer. None of my VPS providers change my IP address when recreating my VPS'.
You should expect incompetence (such as this) or malice to eventually lose your data and you must have your own backup strategy for if/when that happens. You really should have notes or scripts to remake that server elsewhere pretty much ready to go at all times.
If you can't write full sentences to ask questions and clarify problems, you're going to have a bad time.