avoro network packet loss

0ka

@seman said: they wont admit the problem,they wont solve the problem

it took me multiple tries and someone acknowledged the problem, got me multiple test vms and it seems that the issue is somewhere in the virtualization bc packet loss exists even between vms on the same node. (virtio or e1000 network - doesn't matter, no difference)
at the moment my vps still has packet loss but it's much lower, i can accept it.
i tried to get info about their system to make a post on proxmox forum, but it seems that they are forbidden to share anything, even very basic info.

@xvps said: Rebuild the VPS and test again on the freshly installed OS.

i was already testing on fresh OS and my own iso of debian, also see above

they said that they are planning to update proxmox this month, so i hope this will be resolved soon

seman

@0ka said: this will be resolved soon

i pretty confident your problem with not solve,dont be like me
buy vps for 6month,not really using it because tired to figure out problem that not happen with other provider

seman

@lirrr said:
Try open the ticket and have them turn off the anti-ddos for your server ip

after 6month,now i just read this lol

dataforest

@seman said:

@0ka said: this will be resolved soon

i pretty confident your problem with not solve,dont be like me
buy vps for 6month,not really using it because tired to figure out problem that not happen with other provider

We offered you several times (also after a usage of a few months) a full (!) refund. Your answer was:

this is only customer service that always ask customer for refund,is that your name

I answered:

No, but you don't want to give us the necessary information, nor are you satisfied - what are we left with in the end? If you say you want the refund, you'll get your money back in a few minutes, but I won't simply delete your server (and therefore your data) and carry out the refund. Alternatively, please send us the requested data; we need the source IP for at least your two MTRs.

You answered:

u dont need do anything since u are best avoro support. u can close this ticket. i only need your name for future reference have a nice day

totally_not_banned

@seman like i've already told you in the other thread, i'm often times not a big fan of avoro's approach either but this is really pointless. Why needlessly waste time? They offered you a full refund and moving your VM to another provider is a 20-30 minute task at worst if you know what you're doing. Is avoiding that really worth a lot of back and forth?

seman

@totally_not_banned said:
@seman like i've already told you in the other thread, i'm often times not a big fan of avoro's approach either but this is really pointless. Why needlessly waste time? They offered you a full refund and moving your VM to another provider is a 20-30 minute task at worst if you know what you're doing. Is avoiding that really worth a lot of back and forth?

the thing is im not expert,in 6month i thought the problem is my side. i just assume it from my side because im not really expert but what im using is really basic/normal thing.
I thought yeah maybe this is 1 case, but then another problem coming. i cant be patient anymore. i just curse to their bot customer service. Im not really using my vps tbh. Sure if i can full refund from start,why not? i already use 6month until i realized the problem is not on my side

After i read some complaint here then i realized it their shitty network problem,they never admit problem on their side. im wasting my money on avoro for 6month doing light task

seman

@dataforest said: We offered you several times (also after a usage of a few months) a full (!) refund. Your answer was:

sure give me full refund from the start,ill love to take that. because your shitty customer service always blame my side from the start im using it. make me really think it is really my side. ok sure 1 problem,i can ignore it. after that,2,3 network problem?again. f that shit. the fact that your network always a problem really make me want curse again after i wasting my money for 6month

dataforest

To round off the whole thing:

HOLY FUCK U GUYS ANNOYING ALREADY SEND U THE SPEEDTEST

REPORT NETWORK PROBLEM TO U GUYS ITS LIKE TALKING TO BOT
WHAT A WASTE MY TIME
THIS LIKE 3RD PROBLEM,HOLY FUCKING SHIT

SPEEDTEST SHOW IP ADDRESS U STUPID FUCK

Nevertheless, we have tried to help you several times. As wished we'll carry out the refund.

hyperblast

@seman said:
the thing is im not expert,[...]

after that i stopped reading. because that says it all. there are only experts in this forum. as a non-expert you have a hard time here!

dataforest

@hyperblast said:

@seman said:
the thing is im not expert,[...]

after that i stopped reading. because that says it all. there are only experts in this forum. as a non-expert you have a hard time here!

The problem is rather the communication with our customer support, no employee of ours has to be offended in any way - if that happens, we terminate the business relationship with the customer. That's low-level behaviour and has nothing to do - no matter how pissed off you are - with any contact with any provider.

But it is also a fact that the requested data was not provided. We recently had a LET customer who complained about problems with Hetzner, if I remember correctly the problem was solved in less than an hour (and was not on our side), but here we were provided with all the necessary information. In the end, you can't satisfy every customer.

0ka

network was down for 16 minutes, now traceroute is different
before and after: https://imgur.com/a/PI2uNk5

ok, it's known https://status.avoro.eu/incidents/80

0ka

yesterday when their anti-ddos was down i did a speedtest and it reached 700mbit/s, today i did the same speedtest and couldn't reach more than 80mbit/s. wireshark shows a lot of TCP out of order and some retransmits

0ka

got an ipv6 address https://imgur.com/a/w5nPJE3
looks like ipv6 route lacks zero-lag