Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!


Mxroute email receiving very slow
New on LowEndTalk? Please Register and read our Community Rules.

All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.

Mxroute email receiving very slow

praburampraburam Member

Any outage on mxroute.com mails?

«134

Comments

  • LeviLevi Member

    Did you created ticket? And ffs ping the person to blame: @jar

    Thanked by 1jar
  • jarjar Patron Provider, Top Host, Veteran
    edited May 27

    No issues. Have you checked that the other side isn't just sending it slowly? How are you checking your email? If via POP3 Gmail import that has a delay. If an email client that uses IMAP polling, it takes time for the client to auto refresh. Is your DNS all fine with no broken MX records listed with lower priority than ours?

  • tentortentor Member, Host Rep

    @jar do you implement anything similar to greylisting by any chance?

  • LeviLevi Member

    @tentor said:
    @jar do you implement anything similar to greylisting by any chance?

    Archaic method.

  • jarjar Patron Provider, Top Host, Veteran

    @tentor said:
    @jar do you implement anything similar to greylisting by any chance?

    Nah. I never saw any worthwhile results from it.

  • jarjar Patron Provider, Top Host, Veteran
    edited May 28

    Cause was determined:

    User created thousands of aliases and signed up for a website with thousands of accounts, for whatever fraudulent purpose they prefer. This appears to have caused some kind of rate limit from the website that they were trying to spam/scam/scheme on (pick your poison, I want none of it). This exact behavior is the reason for this forbidden use case in our policy:

    "Deceptive use against third party services like signing up for hundreds or thousands of accounts for a website using a catchall and randomly generated email aliases."

    User was terminated and provided a backup of data. MXroute will not facilitate any type of spam or scam. Creating thousands of fake identities to exploit something about someone else's service is most definitely what I consider to be scammy activity, and it has no place on our platform.

  • @jar said:
    Cause was determined:

    User created thousands of aliases and signed up for a website with thousands of accounts, for whatever fraudulent purpose they prefer. This appears to have caused some kind of rate limit from the website that they were trying to spam/scam/scheme on (pick your poison, I want none of it). This exact behavior is the reason for this forbidden use case in our policy:

    "Deceptive use against third party services like signing up for hundreds or thousands of accounts for a website using a catchall and randomly generated email aliases."

    User was terminated and provided a backup of data. MXroute will not facilitate any type of spam or scam. Creating thousands of fake identities to exploit something about someone else's service is most definitely what I consider to be scammy activity, and it has no place on our platform.

    For the future I will make sure just to just create up to 99 spam/scam/scheme accounts in order per website to not cause an issue.

  • RendoqRendoq Member

    Jar is the legend! Real happy customer right here!

  • SirFoxySirFoxy Member

    @jar using email aliases in the United States isn't illegal. It also isn't up to you to determine what is scam, spam, or illegal. It's up to the United States government.

    Why are you spying on the emails your customers are receiving and from whom?

    This is all very unfreedom of speech of you. I think you need to donate another $100 to the EFF and realign your chakras.

    Thanked by 2yoursunny MateiSR
  • @jar said:
    Cause was determined:

    User created thousands of aliases and signed up for a website with thousands of accounts, for whatever fraudulent purpose they prefer. This appears to have caused some kind of rate limit from the website that they were trying to spam/scam/scheme on (pick your poison, I want none of it). This exact behavior is the reason for this forbidden use case in our policy:

    "Deceptive use against third party services like signing up for hundreds or thousands of accounts for a website using a catchall and randomly generated email aliases."

    User was terminated and provided a backup of data. MXroute will not facilitate any type of spam or scam. Creating thousands of fake identities to exploit something about someone else's service is most definitely what I consider to be scammy activity, and it has no place on our platform.

    that's why we had to limit the amount of mail accounts per service, when prior was "unlimited" just like most hosts. at the end we saw a few clients with 5-7k of mail accounts lol.

    Thanked by 2jar sillycat
  • @SirFoxy said: Why are you spying on the emails your customers are receiving and from whom?

    Probably because the customer asked why his mail delivery was slow - do you not expect an investigation into a complaint?

  • SirFoxySirFoxy Member
    edited May 28

    @BruhGamer12 said:

    @SirFoxy said: Why are you spying on the emails your customers are receiving and from whom?

    Probably because the customer asked why his mail delivery was slow - do you not expect an investigation into a complaint?

    "Why are my emails delivering slow?" doesn't even remotely translate to, "check the content of all of my emails and who they came from."

    MXRoute also advertises aliasing on their homepage.

  • jarjar Patron Provider, Top Host, Veteran
    edited May 28

    @SirFoxy said:
    @jar using email aliases in the United States isn't illegal. It also isn't up to you to determine what is scam, spam, or illegal. It's up to the United States government.

    Why are you spying on the emails your customers are receiving and from whom?

    This is all very unfreedom of speech of you. I think you need to donate another $100 to the EFF and realign your chakras.

    There are several reasons. The policy started when a user signed up for over 30,000 Steam accounts with randomly generated aliases to exploit something for profit. When Steam sent a newsletter out, they effectively DDOS attacked that SMTP server and I had to rate limit them which caused login codes to be delayed in delivery to neighboring users. Of course, if this was legitimate usage I would have compensated for the activity, but it wasn't. It was the user pretending to be 30,000 people to abuse Steam services.

    Here are the reasons:

    1. I do not want other service providers to see a strong correlation between MXroute and abuse, to the point where they might find it of value to mitigate the abuse by blocking MXroute servers, reducing valid use cases of our service for real people doing the things real people do.

    2. I want our customers to be considered inbox-worthy at all points. This has always been a core part of my mission. To do so, I must not house spammers, scammers, or anyone who others look to as unnecessary or excessive thorns in their sides through the way that they use our platform specifically.

    3. The "Server Abuse" section was always in our policy for me to lean on, I simply elaborated when I felt it worthy to do so. Because I don't like it being vague, so let's put some descriptions out on the cases that cause it. Thus the "Forbidden Services" section was born.

    It is not spying on users to investigate a support ticket or a problem occurring on a server and find through SMTP logs clear proof of a violation of our policy. And yes, it is up to me to determine what is a scam using my platform. I have eyes and ears, and I won't be gaslighted into an inability to recognize what I'm already familiar with.

  • jarjar Patron Provider, Top Host, Veteran

    @SirFoxy said: "Why are my emails delivering slow?" doesn't even remotely translate to, "check the content of all of my emails and who they came from."

    Per our policy:

    "We do monitor email logs and login activity so that we might be proactive in response to any issues whether technical or security. We do not read your email unless instructed by you to do so. We do review logs that include sender, recipient, and subject when you make a support request."

  • SirFoxySirFoxy Member

    @jar said:

    @SirFoxy said:
    @jar using email aliases in the United States isn't illegal. It also isn't up to you to determine what is scam, spam, or illegal. It's up to the United States government.

    Why are you spying on the emails your customers are receiving and from whom?

    This is all very unfreedom of speech of you. I think you need to donate another $100 to the EFF and realign your chakras.

    There are several reasons. The policy started when a user signed up for over 30,000 Steam accounts with randomly generated aliases to exploit something for profit. When Steam sent a newsletter out, they effectively DDOS attacked that SMTP server and I had to rate limit them which caused login codes to be delayed in delivery to neighboring users. Of course, if this was legitimate usage I would have compensated for the activity, but it wasn't. It was the user pretending to be 30,000 people to abuse Steam services.

    Here are the reasons:

    1. I do not want other service providers to see a strong correlation between MXroute and abuse, to the point where they might find it of value to mitigate the abuse by blocking MXroute servers, reducing valid use cases of our service for real people doing the things real people do.

    2. I want our customers to be considered inbox-worthy at all points. This has always been a core part of my mission. To do so, I must not house spammers, scammers, or anyone who others look to as unnecessary or excessive thorns in their sides through the way that they use our platform specifically.

    3. The "Server Abuse" section was always in our policy for me to lean on, I simply elaborated when I felt it worthy to do so. Because I don't like it being vague, so let's put some descriptions out on the cases that cause it. Thus the "Forbidden Services" section was born.

    It is not spying on users to investigate a support ticket or a problem occurring on a server and find through SMTP logs clear proof of a violation of our policy. And yes, it is up to me to determine what is a scam using my platform. I have eyes and ears, and I won't be gaslighted into an inability to recognize what I'm already familiar with.

    So to clarify: with MXRoute the law doesn't determine what content is allowed, the private business (you, subjectively) does?

    Thanked by 2yoursunny MateiSR
  • jarjar Patron Provider, Top Host, Veteran
    edited May 28

    @SirFoxy said: So to clarify: with MXRoute the law doesn't determine what content is allowed, the private business (you, subjectively) does?

    That's a loaded way to word it. In my quest to provide high quality inbox delivery and reliable service, I have determined many things which threaten my ability to do so. When these use cases which threaten the mission I've sold to my customers as being the mission of our platform are identified, they are banned.

  • SirFoxySirFoxy Member

    @jar said:

    @SirFoxy said: So to clarify: with MXRoute the law doesn't determine what content is allowed, the private business (you, subjectively) does?

    That's a loaded way to word it. In my quest to provide high quality inbox delivery and reliable service, I have determined many things which threaten my ability to do so. When these use cases which threaten the mission I've sold to my customers as being the mission of our platform, they are banned.

    You should probably remove aliasing from your homepage if you don't want people to do it. Nowhere does it mention limits.

    Also, you should stop posting things for the sake of virtue signaling when your business itself doesn't adhere to the basic principles you're representing for sales.

  • jarjar Patron Provider, Top Host, Veteran
    edited May 28

    @SirFoxy said: You should probably remove aliasing from your homepage if you don't want people to do it. Nowhere does it mention limits.

    It's not a number limit, it's an abuse scenario. If I stop advertising features that are "limited" by that definition, all hosting companies should stop advertising all hosting services: They are all "limited" by having abusive exceptions outlined in policy for which customers are no longer provided service after violating.

    @SirFoxy said: Also, you should stop posting things for the sake of virtue signaling when your business itself doesn't adhere to the basic principles you're representing for sales.

    If that would please you, given your attitude toward me as of late, I would certainly take the opposite of that advice. This, however, was a public followup to a public post about our service.

  • SirFoxySirFoxy Member

    @jar said:

    @SirFoxy said: You should probably remove aliasing from your homepage if you don't want people to do it. Nowhere does it mention limits.

    It's not a number limit, it's an abuse scenario. If I stop advertising features that are "limited" by that definition, all hosting companies should stop advertising all hosting services: They are all "limited" by having abusive exceptions outlined in policy for which customers are no longer provided service after violating.

    @SirFoxy said: Also, you should stop posting things for the sake of virtue signaling when your business itself doesn't adhere to the basic principles you're representing for sales.

    If that would please you, given your attitude toward me as of late, I would certainly take the opposite of that advice.

    You selectively went through this guy's emails and banned him when he asked for help because he was using aliasing.

    This is why I use real businesses like Apple and Gmail.

  • jarjar Patron Provider, Top Host, Veteran

    @SirFoxy said: This is why I use real businesses like Apple and Gmail.

    Gmail is a huge spam source and doesn't police it's network well at all. I can see why you'd prefer it.

  • SirFoxySirFoxy Member

    @jar said:

    @SirFoxy said: This is why I use real businesses like Apple and Gmail.

    Gmail is a huge spam source and doesn't police it's network well at all. I can see why you'd prefer it.

  • @SirFoxy said:

    @jar said:

    @SirFoxy said: This is why I use real businesses like Apple and Gmail.

    Gmail is a huge spam source and doesn't police it's network well at all. I can see why you'd prefer it.

    damn idk why you are being kind of a dick on a random online forum by posting bad faith arguments to defend someone getting banned for resource abuse.

  • jarjar Patron Provider, Top Host, Veteran

    @BruhGamer12 said: damn idk why you are being kind of a dick on a random online forum by posting bad faith arguments to defend someone getting banned for resource abuse.

    He doesn't care about the OP or the questions he asked. He's still mad at me over something I can't remember. I can only remember him being mad about it.

    Thanked by 2sillycat emgh
  • JeDaYoshiJeDaYoshi Member

    Sucks to be derailing the thread, but honestly @SirFoxy's toxicity and tendency to derail threads bringing up drama with the providers he shits on is getting tiresome.

    Every. Single. Time. And for nothing productive, because he's achieving absolutely nothing but being a headache. We already know what we need to know.

  • jarjar Patron Provider, Top Host, Veteran
    edited May 28

    @JeDaYoshi said:
    Sucks to be derailing the thread, but honestly @SirFoxy's toxicity and tendency to derail threads bringing up drama with the providers he shits on is getting tiresome.

    Every. Single. Time. And for nothing productive, because he's achieving absolutely nothing but being a headache. We already know what we need to know.

    If he actually wanted to ruin someone else's reputation he wouldn't be working so hard to ruin his own. He's into marketing, he understands sentiment analysis. He knows what he's doing. Everyone else is a step behind.

  • interservermikeinterservermike Member, Patron Provider

    @jar said:

    @JeDaYoshi said:
    Sucks to be derailing the thread, but honestly @SirFoxy's toxicity and tendency to derail threads bringing up drama with the providers he shits on is getting tiresome.

    Every. Single. Time. And for nothing productive, because he's achieving absolutely nothing but being a headache. We already know what we need to know.

    If he actually wanted to ruin someone else's reputation he wouldn't be working so hard to ruin his own. He's into marketing, he understands sentiment analysis. He knows what he's doing. Everyone else is a step behind.

    I think he is just tolling. Probably not worth acknowledging.

    Everyone knows your LET A++ rated.

  • jarjar Patron Provider, Top Host, Veteran
    edited May 28

    @interservermike said:

    @jar said:

    @JeDaYoshi said:
    Sucks to be derailing the thread, but honestly @SirFoxy's toxicity and tendency to derail threads bringing up drama with the providers he shits on is getting tiresome.

    Every. Single. Time. And for nothing productive, because he's achieving absolutely nothing but being a headache. We already know what we need to know.

    If he actually wanted to ruin someone else's reputation he wouldn't be working so hard to ruin his own. He's into marketing, he understands sentiment analysis. He knows what he's doing. Everyone else is a step behind.

    I think he is just tolling. Probably not worth acknowledging.

    Everyone knows your LET A++ rated.

    I was just trying to be nice and give him an out 😉

    He's got a good head on his shoulders. I'd like to think he's using it. His list of accomplishments in life is far from finished.

    Thanked by 1sillycat
  • SirFoxySirFoxy Member

    @jar said:

    @interservermike said:

    @jar said:

    @JeDaYoshi said:
    Sucks to be derailing the thread, but honestly @SirFoxy's toxicity and tendency to derail threads bringing up drama with the providers he shits on is getting tiresome.

    Every. Single. Time. And for nothing productive, because he's achieving absolutely nothing but being a headache. We already know what we need to know.

    If he actually wanted to ruin someone else's reputation he wouldn't be working so hard to ruin his own. He's into marketing, he understands sentiment analysis. He knows what he's doing. Everyone else is a step behind.

    I think he is just tolling. Probably not worth acknowledging.

    Everyone knows your LET A++ rated.

    I was just trying to be nice and give him an out 😉

    He's got a good head on his shoulders. I'd like to think he's using it. His list of accomplishments in life are far from finished.

    Remember the now-deleted @treesmokah thread about @DigiRDP where you called @balramm a criminal because he was 1) Indian 2) On a Spamhaus list and 3) had RDP in his name?

    Then proceeded to try to cancel me and said I promoted criminals or some shit despite previously showing you love and promoting your business for free? Of course I don't like you. And you know exactly why.

    Thanked by 1jar
  • AiohostAiohost Member

    Keep up the good work i am very satisfied with mxroute @jar

Sign In or Register to comment.