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options for Omnichannels support?
JoseDieguez
Member
How are you all?
what system do you know or recommend for omnichannel support?
with "omnichannel support" (not sure if that's the correct name) i mean a service in wich you can add your facebook fanpage, instagram account, whatsapp business number (and/or telegram, line, or others).
I have had experience with 2 systems,
freshchat from freshworks, but their support has been one of the slowest i have experienced, like 5-7 days for a real human reply.
brevo, from sendinblue i think, but i find their pricing scheme a scam, since META gives you 1.000 service whatsapp conversation per month for free, but Brevo ignores that, and charge you their own currency credit for whatsapp conversations, lol (found that out after migrating to them, so they totally screwed me ).
So i'm here looking for alternatives 
My priority are WABA (whatsapp business account), fanpage from facebook and instagram. a plus would be telegram.
any recommendation?
thanks 
pd. not anative english speaker here, so there may be some/lot of errores here, sorry about that.
Comments
If for whatsapp, facebook and instagram, you can manage all of this on meta business from one centralized place for absolutely free
is it like a multichannel platform? like this?
https://corp-backend.brevo.com/es/wp-content/uploads/sites/8/2024/04/universal_inbox_keep_conversations_organized.webp
one view to reply to all different channels?
Yes, thats right but only for meta products, so you can do whatsapp instagram and facebook from one unified view. Reply to comments and direct messages etc
One of the pain point of using this product is lack of 'snappiness'. Things take time to load.
You can try Chat Breezes from Saaszilla
https://saaszilla.co/deals/chat-breezes
FreeScout with the WhatsApp module is an option. Though you also might need to add other modules to make it a well rounded product as the core is pretty basic.
True, but can't complain .. its a free product
checkout ChatWoot as well (https://www.chatwoot.com/) it has quite a few integrations with Telegram, whatsapp etc
Was coming to recommend this, +1