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Netcup too much time for server creation

philcosphilcos Member
in General

Any idea what's going on with Netcup?

I ordered a Root Server 3 days ago and I'm still waiting for it. They say they have a lot of orders to fill. I'm not complaining about the time it takes. However, my experience from the past is of almost instantaneous server creation or close to it.

Has anyone had the same experience recently?

Comments

  • emghemgh Member

    Netcup too much time for server creation

    I'm not complaining about the time it takes.

    Thanked by 7lzy666 k4zz cybertech fluffernutter totally_not_banned COLBYLICIOUS kullgames
  • pbxpbx Member

    Instant delivery for me for RS/VPS in the past, and instant delivery of a VPS lately.
    As cores are dedicated to you on the RS, maybe their RS nodes are full and they need to install new hardware?

  • gemini90gemini90 Member

    I think it depends on the nodes. Last Black Friday, it took them about 2 hours to deliver my RS in Vienna. The RS in Nuremberg is delivered almost instantly

  • hapkidohapkido Member

    My experience in the recent Easter sale was also very fast for my RS and domain names.

    I recall my first service with them was slower due to their security checks.

    Is it your first service with them?

  • JosephFJosephF Member
    edited April 21

    @hapkido said:
    My experience in the recent Easter sale was also very fast for my RS and domain names.

    I recall my first service with them was slower due to their security checks.

    Is it your first service with them?

    I purchased a domain name from them under their Easter sale. But even though the domain is live and active they still haven't billed me for it. Is this expected?

  • angstromangstrom Moderator

    @JosephF said:

    @hapkido said:
    My experience in the recent Easter sale was also very fast for my RS and domain names.

    I recall my first service with them was slower due to their security checks.

    Is it your first service with them?

    I purchased a domain name from them under their Easter sale. But even though the domain is live and active they still haven't billed me for it. Is this expected?

    It's not unexpected (but you should receive the bill soon)

    My experience with domain renewal at netcup is that domains are billed later than one might expect

    Thanked by 1JosephF
  • angstromangstrom Moderator

    @philcos said:
    Any idea what's going on with Netcup?

    I ordered a Root Server 3 days ago and I'm still waiting for it. They say they have a lot of orders to fill. I'm not complaining about the time it takes. However, my experience from the past is of almost instantaneous server creation or close to it.

    Has anyone had the same experience recently?

    Although it's unusual if the three days are three work days, it sounds like they needed to deploy some new Root Servers

    Please let us know when you ordered the Root Server and when you received it

  • philcosphilcos Member

    @angstrom said: Please let us know when you ordered the Root Server and when you received it

    I ordered the RS on 17/April (Wednesday) and just received it (Monday). So, they took 3 business days. Eventually they had to deploy new servers or something.

    Also, they now seem a lot more concerned with receiving their money than in the past, as they ask for payment in advance. It contrasts widely with Hetzner, for example.

    Thanked by 1angstrom
  • angstromangstrom Moderator

    @philcos said:

    @angstrom said: Please let us know when you ordered the Root Server and when you received it

    I ordered the RS on 17/April (Wednesday) and just received it (Monday). So, they took 3 business days. Eventually they had to deploy new servers or something.

    Yes, they probably needed to deploy new servers

    Also, they now seem a lot more concerned with receiving their money than in the past, as they ask for payment in advance. It contrasts widely with Hetzner, for example.

    Also a bit unusual in my experience

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