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Comments
I haven't heard from the supplier, but is it unfortunate to have 3 days without a response? Have you called the number they have on their website?
I have their vps for 2 yrs now and I made 2 tickets so far.
Their response was fast for both tickets. Initial response was like within 2 hours.
So I'll say that your situation is unusual.
yeah seems unusual, mine took a bit to be up and running (ordered on weekend, they do manual activation), but has been almost rock solid since, I can only remember an outage that lasted maybe an hour or so, but anything else, great.
I currently have a ticket that hasn't been answered for 2 days
Many providers here do not work on Weekends as per my experience, better wait until Monday as per their timezone.