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I bought a Singapore VPS 3 days ago, but up to now I have opened a ticket but there has been no response. Is it usually like this?


  • jordijordi Member, Patron Provider

    I haven't heard from the supplier, but is it unfortunate to have 3 days without a response? Have you called the number they have on their website?

  • I have their vps for 2 yrs now and I made 2 tickets so far.
    Their response was fast for both tickets. Initial response was like within 2 hours.
    So I'll say that your situation is unusual.

    Thanked by 2lzy666 shruub
  • zGatozGato Member

    yeah seems unusual, mine took a bit to be up and running (ordered on weekend, they do manual activation), but has been almost rock solid since, I can only remember an outage that lasted maybe an hour or so, but anything else, great.

    Thanked by 1shruub
  • I currently have a ticket that hasn't been answered for 2 days

  • balrammbalramm Member, Host Rep

    Many providers here do not work on Weekends as per my experience, better wait until Monday as per their timezone.

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