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Comments
Call them!
@Cloudcone just tag him here
Open the work order.
The chicken flew away.
@Cloudcone Sometimes more than a day no response from cloudcone for tickets,not like @greencoludvps the ticket is always answer within 10 minutes.
Buy a flight ticket for your chicken to fly
Your waiting time has been doubled!
@huhexian
We're having a high rate of tickets opened during the months of November and December, and there could have been a delay in answering your ticket.
If it's still unresolved, could you share your ticket ID with me?
Thanks for your feedback.
Wait time has been doubled.
@Cloudcone #149717 #149710 #149027 #149024 #148411
.
Indeed.
LMAO
now we know why.
rofl
Could you mind provide us with all of your ticket ids? LowEndHelpdesk will help you process them quickly.
Guys calm down - maybe he has 5 different issues so he opened 5 different tickets!
@Cloudcone @gdnotme need urgent help ticket #150578
@JabJab I need some help with ticket# 156969: a/s/l?
Cloudcone seems no active contact method
1: online chat last online in Nov 2023
2: support tickets long long time no response
3: emails sent no reply too
4: twitter no response
5: let furum no reponse too
Call them.
Call me!
You must create more tickets to get @Cloudcone 's attention like @huhexian did.
/s
Open 1 new ticket per hour to ensure prompt work order processing in case they expire.
Good news! We've successfully resolved the shared tickets. If you have any further questions or concerns, feel free to reach out to me.
Thank you for your patience!
How long did you wait before saying "no response"/"no reply"?
More than 3 hours
Sometime you wait more than 18 hours no reply at all
1: vps has problem from 05:40
2: ticket sumbit at about 08:30
3: ticket reply at about 11:30
4: vps back online at 13:30
I submit tickit to support team,no reply waiting 2 hours,then I submit to sales dept ask them to push support team,twitter them,email them every acccount that i know.
LMAO. You're just warning other providers about accepting you as a client.
I feel really sorry for you. Your service is not bad but your business is literally like a black hole. If this goes on, you will deadpool soon.
I have been with cloudcone more than 3 years,most of the case,the service is stable,only these few months,seems they are busy after IP change from last OCT.
The ticket response time takes longer than expected,it is most of case less than 0.5 hours,but for now,a few hours.
I never open a ticket if i can settle it myself.
when in doubt make extra work order.
when in extra doubt, spam extra work order everywhere
I have been using CloudCone for two years, and I always thought it was a stable and reliable provider. However, on February 2nd, my account was inexplicably blocked, and I cannot log in. The VPS under my account has been suspended as well. I have tried reaching out through email, but it has been three days with no response. I even attempted to create a new account and submit a ticket, but it has been a day with no reply. I am really frustrated, and perhaps I should consider looking into other VPS providers.
