All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
A Black Friday Shopping Experience with ChicagoVPS
On November 23, 2023, during Black Friday, I decided to purchase a VPS located in Los Angeles to meet both personal and business needs. After careful comparison, I chose ChicagoVPS and paid $9 using my PayPal balance. According to the merchant's instructions, the VPS should be automatically set up within a few minutes (https://billing.chicagovps.net/index.php?rp=/knowledgebase/80/KVM-VPS-Setup-Time.html). However, after 12 hours, I still couldn't see the VPS instance I was expecting.
Following the merchant's process, I initiated a refund request. Shortly after, customer service responded and set up a VPS. However, to my surprise, it wasn't the Los Angeles VPS I purchased but an instance located in Buffalo, New York.
Faced with this situation, my dissatisfaction and frustration intensified. The customer service's handling was clearly not in line with reasonable communication and issue resolution standards. What was even more disappointing was the lack of any prior notification or explanation. To safeguard my rights, I firmly insisted on a refund of the $9 purchase cost to my PayPal account. The ticket was transferred to the billing department, but days passed without any refund notification. I felt extremely disappointed with the prolonged resolution process for an issue that should have been swiftly addressed.
After a long wait, I decided to take more direct measures. I initiated a dispute with PayPal and filed a complaint with the BBB (Better Business Bureau). Nearly half a month later, on December 5, 2023, I finally received a refund notification from PayPal.
Upon receiving the refund notification, I attempted to log into the ChicagoVPS system to submit a ticket requesting account closure, only to find that the account had already been disabled (Login Details Incorrect. Please try again.).
This shopping experience made me deeply aware that some online transactions may not go smoothly. Although I ultimately obtained a refund, the entire process consumed a significant amount of time and effort. By sharing this experience, I hope to draw attention to the importance of service quality and communication for businesses and remind other consumers to remain vigilant when making online purchases.