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Usercloud | Outage explanation
Hello LET member,
We’re Usercloud team and we’re currently maintaining our node and waiting parts to arrive, I would like to explain the cause of the issue here to give all users an answer,
On 30/12, Our system detected a faulty disk and a defective raid card on the main node, our system was immediately going into maintenance mode and our team was trying to fix it. After multiple attempts, we found out that the defective parts actually caused a bad I/O performance, our main node was then shut down and our team gave out announcement about the incident.
Currently, we’re waiting for parts to arrive, as those parts are special for our server, we must have it shipped from the vendor which requires time to do so.
We’ll be providing every affected user a compensation. For monthly payment users, 1USD credit will be given. For yearly payment users, an extra month for the server will be given upon ticket request.
We are actively cooperating with our remote hand, vendor and our tech team to fix the issue as soon as possible.
The parts will arrive on 2/12 or 3/12. We’ll be replacing them as soon as possible.
We apologise for all the inconvenience caused and will prevent such thing from happening in the future.
(No data is lost during the maintenance and we’ve backed up our node to ensure extra safety)