Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register

Quick Links


Categories

In this Discussion

› › receiving a different product
New on LowEndTalk? Please Register and read our Community Rules.

All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.

receiving a different product

loayloay Member
edited December 2023 in General

So, I just ordered a couple of netcup ARM vServers to try them out. One of the VPS I received has the specifications of a larger plan (10€ price difference). This is common with OVH, and they don't do anything about it from what I've read online. However, what should I do in this case with netcup?

Receiving a different product
  1. What would you do?29 votes
    1. Be a good person and contact support to fix this
      48.28%
    2. Use it until they discover and do whatever they do
      51.72%

Comments

  • wuckwuck Member
    edited December 2023

    Then enjoy the free upgrade? B)

    Thanked by 4loay sillycat totally_not_banned emgh
  • CheepCluckCheepCluck Member

    Ask their support to give you an MTR

  • emghemgh Member

    @CheepCluck said:
    Ask their support to give you an MTR

    Or an incident report

    Thanked by 1loay
  • CheepCluckCheepCluck Member

    @emgh said:

    @CheepCluck said:
    Ask their support to give you an MTR

    Or an incident report

    why would i show someone what it looks like in my toilet??

  • loayloay Member

    @CheepCluck said:
    Ask their support to give you an MTR

    :D

  • loayloay Member

    I have good experience with their products but they never respond to support requests.

  • CabbageCabbage Member

    Just pretend like you didn't realise it either if they ever do bother you over it.

    @loay said:
    I have good experience with their products but they never respond to support requests.

    Well that's yet another excuse not to tell them about it :smiley:

    Thanked by 1loay
  • ralfralf Member

    TBH, if it's their mistake, they're unlikely to force you to downgrade if you've already started using it. Equally, they shouldn't charge you extra if that wasn't what you ordered.

    The only concern I'd have is whether there was a mistake on the original order and that you might get billed the correct price later on. So, I think it'd be worth contacting them anyway.

    OTOH, if later on the server gets re-provisioned, it's quite possible it'll end up being shrunk to the correct size. If your data no longer fits, that's not really their problem. IIRC one provider did this last year, but I forgot who... maybe Virmach?

    Thanked by 1loay
  • loayloay Member

    @Cabbage said: Well that's yet another excuse not to tell them about it

    Support was quick this time

    Dear Loay,

    thank you for your request.

    There was a problem in the configuration, we need to cancel your server with our satisfaction guarantee and then you can order the product again. Please save all data that is on your server and tell us when we can cancel.

    We thank you for your co-operation and for the hint with the resources on the server.

    Mit freundlichen Grüßen,
    netcup Team

  • ralfralf Member

    @loay said:

    @Cabbage said: Well that's yet another excuse not to tell them about it

    Support was quick this time

    Dear Loay,

    thank you for your request.

    There was a problem in the configuration, we need to cancel your server with our satisfaction guarantee and then you can order the product again. Please save all data that is on your server and tell us when we can cancel.

    We thank you for your co-operation and for the hint with the resources on the server.

    Mit freundlichen Grüßen,
    netcup Team

    Wow. Unless they made the same mistake on MANY VMs rather than just a one off, that surprises me.

  • CheepCluckCheepCluck Member

    @loay said:

    @CheepCluck said:
    Ask their support to give you an MTR

    :D

    you laugh, but i quietly cry.
    hsappy holidays nerd.

  • loayloay Member

    @CheepCluck said: but i quietly cry.

    They are requesting me to download the data to cancel the server from their side, then I order the server again!

    It is not possible to downgrade our server. Please understand that you have to order server again on our own.

  • CheepCluckCheepCluck Member

    @loay said: They are requesting me to download the data to cancel the server from their side, then I order the server again!

    >
    No they're upgrading your downgradings for your internet service providings sir

    Thanked by 1loay
  • vitobottavitobotta Member

    I would probably tell them/ask before setting it up, just in case. I didn't know that they had ARM servers now. Has anyone been able to compare them with Hetzner's?

    Thanked by 1loay
  • loayloay Member

    @vitobotta said:
    I would probably tell them/ask before setting it up, just in case. I didn't know that they had ARM servers now. Has anyone been able to compare them with Hetzner's?

    They just announced them today. They are cheap in terms of storage space and multiscore performance but poor performance overall.

    I posted server yabs here:

    https://lowendtalk.com/discussion/comment/3809791#Comment_3809791

  • vitobottavitobotta Member

    @loay said:

    @vitobotta said:
    I would probably tell them/ask before setting it up, just in case. I didn't know that they had ARM servers now. Has anyone been able to compare them with Hetzner's?

    They just announced them today. They are cheap in terms of storage space and multiscore performance but poor performance overall.

    I posted server yabs here:

    https://lowendtalk.com/discussion/comment/3809791#Comment_3809791

    Thanks. Sounds disappointing like Hetzner's then

    Thanked by 1loay
  • gbzret4dgbzret4d Member

    @loay said:
    I have good experience with their products but they never respond to support requests.

    They replied to me within minutes. The maximum time I've waited was 3 hours

Sign In or Register to comment.