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Haha I wish I was special enough to get a $1/year deal that works reasonably. Last time I got one, it had 64 MB RAM!
I generally find 30 - 60 days for responses for tickets to be acceptable for providers on LET.
@fiberstate support generally responds well below that time range which is extremely good.
Every post is not for fun.
Be a joker, You can keep continue your funny replies here but don't be a **** always
I'm not joking, different people have different expectations of provider support.
Indeed I've been paying Calin for months for services that haven't yet been rendered. Especially with the events of the past couple days, it's really obvious that I'm not a high priority.
But he's a basement host. I kind of expect that.
FiberState, I'd expect higher. Maybe not one hour responses for an LET deal, but not months.
A premium deal (read: not a LET deal, whether via a LET provider or elsewhere)? I'd expect better service than a LET deal.
Context matters.
It may be acceptable for you but I never hear a client waiting more then 24 hours.
LET or NO LET. It dosent means bad support.
You means people should not buy from LET beacuse the LET offers comes with bad support?
There is no sunday or holiday in Hosting business at all.
If you set expectations low by default (as you'll need to do on LET), you'll never get disappointed, but instead expectations are exceeded.
If I expect support to respond within 30 - 60 days, but provider responds within 2 hours, my expectations are exceeded.
If provider responds in 45 days, it's ok because that's well within my expectations. So far @fiberstate has been very fast in my eyes for response time.
You joined on Jan 16 (this week), I presume you may be new to LET, but it's not uncommon here for LET users to have multi-day or multi-week response times on various providers (not saying fiberstate is one of those).
24h support response time is what I consider premium level support that I would not expect to be the majority on LET
Every hosting provider should have clients like you. If I have clients like you I will never even open ticket at hosting provider at all
Be careful when you make your LET orders then. There are occasional "no support beyond we fucked something up" offers here. All the way down to you get the OS it was provisioned with, no reinstall. Lifetime being the lifetime of your OS install in those cases!
He's new to LET (joined this week), I wouldn't be too harsh on him for not knowing LET culture
I am understanding the LET culture now.
Wasn't trying to be harsh. Was trying to help avoid a thread about how terrible a provider is from faulty expectations, at some future point.
Basically, at LET, if you choose a deal, you pay for little and get exactly what is mentioned and no more. Keep your expectations low and you'll go far here. You'll learn what you are and are not comfortable with, and will quickly start making choices that match your own comfort level.
Like the deals in this thread aren't the cheapest on LET, sure. But accordingly, fiberstate is more active and receptive than the cheaper providers tend to be.
Your first couple deals you pick up, I highly recommend picking deals that aren't necessarily the cheapest, in threads with lots of pleased customers, and little drama in the posts. You'll get a better experience than scraping at the bottom of the barrel. You'll also be less likely to get a provider that deadpools just as soon as you get your stuff all how you like it.
(Relevant since there's drama about a provider right now.)
BTW, this thread is one that meets that set of criteria for a solid deal.
I also use those criteria myself when judging whether I want to hop on a deal I'm kinda iffy on, even still. I'm rarely steered wrong.
Who you are? Who request to help? Are you fuberstate representative or working for them?
Do more harsh you can I have no issue.
Is any provider mentioned that he will not provide support in this deal?
LET is for discussion, which you are asking drama.
I fear something may have been lost in translation. I am just a pleased customer of FiberState's (though not this deal in particular).
I was simply trying to help avoid future unhappiness with deals found on LET. Some are good, some are not so good. Over time, one learns which is which (usually). FiberState's deals tend to be "pretty good": not the cheapest, but they make up for it in quality.
I suppose the old saying of "no good deed goes unpunished" is true yet again. I just wanted to be helpful to a newcomer.
@urlpz do you have a ticket number we can review please? We aren't seeing any issue pending for days. Please advise.
We would also like to add to this for anyone with an urgent support issue, please call our main support number and a NOC staff member will always be able to assist +1 (800) 575-8921
Take your golden suggestion in your pocket. You are giving advice to potential clients that if you bought through LET Offers do not except real 24/7 support which most host claim to provide.
I am also happy customer with fiberstate but It does not means I have not needed real and best 24/7 support.
Not everyone can call because you have clients around the world. So please also take tickets on time as well.
As I have received your response, today after 24 hours so waiting further progress from your side.
Do you have a ticket number you can share with us please? Thank you.
AXV-246743
Your extra IP request has been processed. Thank you.
Thank
I GOT A CHICKEN. 🐣
My drive is already being doubled, but I'll add this anyways:
FiberState, Ryzen 5700G – 🐔 – Order# 6860117126
Hey who are your upstream providers
Hurricane Electric, Cogent, Level 3 / Lumen and GTT. We are a fully carrier neutral data center in that both GTT and Cogent have PoP sites in our Salt Lake City data center where we can deliver direct IP as a service to any customer facing bare metal or colocation demarc if you prefer to go carrier direct as additional bandwidth or as an alternative to our BGP blend.
Congrats
@fiberstate said:
Any plans for big chicken this year or graphics chicken?
Very large chickens incoming
Is this a real doll, or just a picture?