Which open-source helpdesk choose to integrate with Jira?

MarshalChe

Greetings!

Does anyone know good helpdesk solution which could be attached to Jira and have 2-ways synchronization?

Thanks!

jamesrat

Why wouldn’t you want to use Jira?

huntercop

@jamesrat said:
Why wouldn’t you want to use Jira?

JIRA Service deck is not free. I think @MarshalChe wants free

MarshalChe

@jamesrat, they are good for task management, but ticketing is not their top side.

@huntercop, Jira itself is present, but it needs to have side solution, because Jira is for internal connections and something is needed to serve external requests. And to have good/merged statistics it should be synced with Jira.

Hotmarer

Jira can be also used as external ticketing system for clients. You can create specific form for specific client. If you want something open source then OSTicket.

huntercop

@MarshalChe see this resource
https://www.atlassian.com/software/jira/service-management/itsm-software