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Email piping to where, what ticketing or billing platform?
ticketing
Whats the name of the system you are using for tickets?
I am using WHMCS.
Per whmcs documentation you can't "pipe" to the ticket system from an outside email platform. Solutions are, again per docs, forward to a mailbox on same server as whmcs then run pipe in email platform, or setup pop3 check in whmcs.
The docs for whmcs explain this process. But you can't pipe unless its on the same server. Usually to do this you use a dummy inbetween email on the same server and forward to it from external.
Mailgun discontinued their POP3/IMAP service long ago.
Your only solution then is to forward from mailgun to a dummy email address on a mailserver on the whmcs server. Piping by definition needs to be on the same server since it takes from one program and runs a file on the same system "piping" the email into it.
Thank you for the information. I'm hosting my WHMCS on a VPS, and I don't have a mail server set up on it. Do I need to set up an email server on the same VPS to make this work?
Yes