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Can you tell me if Frantech company is good?
Can you tell me if Frantech company is good?
He has about 600 reviews, so I ordered a hosting package.
But I did not receive the details of my hosting package automatically even though I paid with my debit card.
I opened a support ticket and asked. His answer
Our Billing Department is open between 7:00 AM and 4:00 PM GMT-7 Monday through Friday, and 8:00 AM to 12:00 PM GMT-7 Saturday. Closed on Sunday and US holidays.
Your ticket has been flagged to the appropriate staff member, and will be addressed during business hours once the department is open.
Don't they provide 24/7 support?
Comments
The provide 24/7 tech support, but billing is office hours.
If you're not a premier or crypto customer, you'll need to wait for manual activation.
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Very good, don't worry
Stable company.
Frantech is very trustworthy and stable in my eyes and usually they have professional support
They just have a weird rule that if you paid through Paypal you have to register with the same email as Paypal or there will be problems.
That's what PayPal requires, too. As it's to defend against disputes to get free service.
Frantech is great, don't worry.
I've never seen hosting companies make such a requirement. They're just afraid of stolen accounts. But that's hardly helpful. You're not selling, you're renting. You can always terminate the service if things go wrong.
People looking for machines using stolen PayPal accounts are probably not the sort of people you want on your machines / network; it's seems a pretty obvious anti-fraud position to take.
You are in great hands. They just want to make sure that they bring in good clients. This helps you in the end because they have fewer bad clients that could mess up the network.
I'm using PayPal to pay for nearly all VPSes and shared hosting plans and my PayPal is on separate email address. I've never encountered this issue.
Are you sure that PayPal requires that for all business and its not FranTech specific?
Thank you very much,
I have a Paypal account.
But I went through Paypal and paid with my card without logging into my Paypal account. I am afraid to pay to unknown sites because the card is automatically added, so I do so.
Will I have a problem?
Thank you very much,
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But a company like Frantech will have a lot of disputes (to get the service for free, not as the service is bad/not delivered), and if paypal can't be sure the paypal's user and the company's user are the same, they'll refund the user.
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PayPal does when there's a dispute.
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You shouldn't.
When I registered with them a couple years ago they opened a ticket why I didn't register with the same Paypal address. I said that I use a separate mail for registration and a separate mail for Paypal and it's okay to protect myself from fraud. In the end we resolved the issue.
Hmmm... I have different mailbox for GreenCloud, RackNerd, HostHatch (maybe couple of more hosts) and I never had problem with payment.
For RackNerd I paid like 10 invoices, most recent one like a month ago... So I'm not sure if that is PayPal requirement, maybe for new businesses / higher risk?
Yes, it was. Now we don't have Paypal, so whatever. I just want to warn you about a possible mistake when registering.
Yes i was on hold the 1st time because my registered and paypal address were mismatch, so simple email to Karen fixed things. They are great provider and take things very serious and im glad that they do it.
Sounds like you've never had to pay out for receiving a fraud order. If you accept stolen payments, you may actually have to pay money on top of the refund to handle the chargeback. Letting people actively subtract money from your accounts isn't a terribly good business plan. Everyone's model to protect against this has to be unique to their own experiences, and BuyVM was a really large fraud target with very low profit margins at one point (back during the 128MB yearly races). Probably still a higher-value target for fraud than just about any other host here, realistically.
Who does not do this, handles the thing that the Customer could just open a dispute and about 80-90% surely get refunded.
Where my "got up at 2am to get a 128MB box for $15/year because that's when @Francisco released stock and it was the only way to get one" bros at?
We had a store, I sold items for almost 10 years with payment through Paypal until they closed the rep. Physical goods. I wouldn't say there was much fraud. There were cases, but I won most of them. Never checked anyone out. Don't knowingly humiliate a customer who comes into your store and brings you revenue.
Physical is different since there is tracking on shipping and such.
Every business should be verifying details as it’s required by PayPal. As @jar said you’re opening yourself up to chargebacks otherwise.
Francisco
You can do whatever you want. Although we also lost sometimes and the recipient got the goods for free. And the postage is on us. But this is disproportionately less than honest customers. Sometimes you have to lose to be stronger.
As for the quality of service, everything is in order, no questions asked.
Good!
Great company.
Only if there was a search on this forum... or at least Google.
In general, they provide services that align with their values, and their customer service is also responsive. However, I don't quite understand their pricing structure for VPS, where upgrading from 1 vcore to 2 vcores requires a significant increase in cost, but within these increased budget tiers, many VPS configurations primarily consist of upgrades in terms of memory and storage.
It makes sense.
The price doubles from one dedicated core to two dedicated cores + double everything else. Who cares about vCores.
Still a bit annoyed I couldn't keep my LUX 512MB vps unless I paid in crypto again though.
We've talked about making 2 burstable cores be an option, but we need to get some automated caps in place as well as a lot of documentation.
Francisco