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My Hetzner Hillsboro VPS Down Twice Within 48 Hours
Queit unbelievable.
My Hillsboro VPS with Hetzner has experienced two outages within the past 48 hours. The server just suddenly became unaccessible, but the control panel showed the VPS was still online. After rebooting the server from their control panel, my VPS went accessible again. Hetzner has been solid for me over the past year. Serveral days ago, I migrated my VPS from their Germany datacenter to US, and the configrations of the former and the current are almost the same. The former in Nuremberg had been solid for months. So I suspect there is some issues with node where my Hillsboro VPS located. And I've opened a ticket to contact them to get a reply, but I'm half convinced I won't get a satisfactory one. Anyway, I will monitor my VPS for 48 hours and see if the issue still persists. If so, I may have to recreat it to change the node where it located.
Comments
Tiket?
Did it crash in software?
And yes you can shutdown, create snapshot (if that still works), detach but keep the IPs and then recreate the snapshot with the reused IPs.
Bonus tip: If you recreate before deleting the first (keep it shutdown), create a Placement Group with the first in it and then create the second in the same Placement Group and it will be guaranteed to land on a different node.
If you have issues across multiple nodes, take another look at whether it might be a crash in software. Best of luck.
This doesn't sound like it's guaranteed to not be a software problem. Avoid getting caught in statements like "it worked fine before so it can't be software" because that's a very common failure of logic. No human is capable of accounting for 100% of all software variables at all times on a Linux system, what's different can be very minimal and not related to anything you intentionally did. No two things are ever identical if you dig deeply enough.
I have no issues in the Hillsboro though.
Good way to check is https://status.hetzner.com/
How are you trying to access the server? What errors are you seeing?
Did you look at the logs on the server?
Best wishes!
Working in this industry, I see this so often from customers and it drives me mental when they still can't comprehend that it's not "clearly" our error just because it worked before, even after I patiently explain it.
Software is horribly complex and it's so easy to point the finger of blame at anyone other than yourself. This is true for both sides, it's very important to not get caught in a belief and instead verify the root cause with the facts of the matter.
Also had this thrown at me 1000 times as a consultant
I didn’t ”touch it” either
It's not you and it's not me, so who could it be then? Aliens?
Clearly
My Hillsboro VPS with Hetzner has had no downtime or issues the last 48hrs.
I have monitors setup to alert me.. so far so good. Could be any number of thing as already mentioned, see what support says and go from there.
That is garbage
All the relevant directories in the file system are read-only. If the software didn't change, it likely means the hardware broke. Period
Unless someone uses Ubuntu or some other unstable piece of trash that tries to oversmart the user by doing overnight automatic updates... In that case they are not entitled to complain and should reexamine their life choices.
I get where you're coming from since this is a very popular view, but this just isn't true though.
There are many scenarios where software can not change or be touched but be the cause of the issue.
Take for example limits (the Linux kernel has many, open files and the like), you could hit one of those due to a traffic spike, your application could have a very subtle memory leak you didn't notice, perform an illegal operation randomly (Not your software, so you don't know when it might, etc.) and cause the Linux kernel to freeze or kernel panic. Which would show as the server being "unresponsive" to the user.
An issue on an upstream service you rely on might cause yours to go down with no warning, even. I know from my own experience, there have been many unforeseen circumstances that cause outages that are not the fault of the underlying provider or hardware.
It is very important to diagnose a problem yourself before fixating on the provider as the problem to the degree that some users do. Maybe do both simultaneously to cover all bases, but jumping to conclusions or fixating on your belief of the cause doesn't help anyone.
This was the favorite phrase of my former boss, fuck that bitch
just wow..
Yes, all of this, yes
@Erisa I agree with that, but in your examples, assuming there's some kind of baseline that the user is familiar with, there are major changes from that baseline w.r.t. resources consumption, memory allocation, or invalid opcode, which would normally be peacefully logged rather than cause a freeze that could be mistaken for broken hardware. I think, if the server went down by itself and doesn't boot anymore, the culprit likely ain't the software. (unless it's Ubuntu)
You are the guy who'd choose Android on a Chinese smartphone to run mission critical tasks. Rock solid, bro.
Cosmic particles will flip bits. Blame the universe instead.
I mostly use Debian, but I do realize how stupid your point about Ubuntu is nonetheless
Edit: Also I haven't used Android for as long as I can remember
Then lets agree to disagree since we have had very different experiences
thank you for sharing your view.
I would use a homing pigeon before Android.
Yes
What do you have against Xiaomi man. I'd take it over most other brands.
Grandpa Xi appreciates you.
I cannot put my fellow comrades through the agony that is a green text, or Minecraft quality images and videos.
Or choosing who you'd wish to share everything there is to know about you with:
Google
or:
China (and Google)
Facts, Apple doesn't get enough credit for its stance on privacy.
It sounds romantic, truly, but I don't see the sense of it. I cannot imagine a situation where I couldn't tell the difference between a faulty hardware that stopped booting and one where some userspace process crashes after boot. Okay sshd, apache and what not could all theoretically crash and look like a dead server that doesn't boot try after try, but come on don't tell me this is likely when the user (*) complains that "nothing was changed". It's a fact and science.
...maybe
* unless you are @emgh on Ubuntu.
I'm afraid we will have to learn to disagree
Actually, everyone else in this thread but you is telling you that