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GreenCloud delete my server unreasonably!
They said I was being CPU abuse, but I look my monitor which is less than 20%.
This is my monitor:
This is email from greencloud:
They delete my server:
And the link in email
Comments
Here we go!
Suspended is not the same as deleted?
Have you tried to contact support, explain things, ask some questions?
Tagging @NDTN as he probably would like to be tagged
Your VPS is suspended, not deleted. Constantly consuming more than 200% CPU is definitely not allowed.
Multiple warning have been given in the past few weeks: https://prnt.sc/cvNHO5sb_wdT
You will need to contact our support and resolve the issue to avoid the permanently suspension.
Your CPU monitoring interval seems to be 15 seconds. Can we take a look at 1 hour or 1 day instead?
You are the one who trying to hide things.
sigh..
Cute
Choose a provider that their AUP fits your needs.
Once I thought I can't live without Hetzner, but now I have around 100 servers, none from Hetzner
I think you should mention at your website what load is considered acceptable to distract such customers from ordering VPS plans without dedicated cores.
We have the provider’s screenshot of CPU time (66h in case it gets deleted), so now the OP can provide the proof of startup time from the VPS control panel. If it’s more than a couple of weeks ago then provider is trying it on
Wow, can you share how you manage them? I only have 8 servers, but it's giving me a headache.
Well yeah, but I think 200% on a storage VPS is pretty obviously excessive, no?
Sure, no doubt, my point that it is better to make this limitation clear. Just to prevent customer's shock
you are lier
Here's the "General" TOS
CPU Usage
CPU cores on KVM VPS are shared among multiple VPSs. If your VPS is consistently maxing out one full core or more and impacting the performance of other client servers sharing the same host node, we may ask you to reduce your usage. Disruptive load may result in a reboot, shutdown, and/or suspension of the VPS regardless of the time lapse involved. 30% Average Usage should be fine. You can burst up to 100% for 10 minutes, every 24 hours.
The term "Should be fine" shouldn't be included in a TOS as it's subjective. You're spot on with that.
However the "You can burst up to 100% for 10 minutes, every 24 hours" and the "disruptive load policy" is clear.
OP only posted a few hours worth of logs and the provider only provided screenshots of what I assume log showing abuse three times but no graphs or time frames.
More information is needed for anyone to make a reasonable decision about what happened.
@Don_Keedic, I totally agree with you.
However, as of my experience, the most customers are too lazy to read ToS (unfortunately), thus I think that mentioning key points of Fair Use Policy should be made at the tariff plan description too.
This might negatively impact marketing though, but will prevent lots of angry shocked customers.
@NDTN your signature contain invalid link. If project is managed with same atitude - one more provider to avoid off.
Agree, every provider should mention the % and for how long a user is allowed to burst the CPU to 100% on the product description page, as per my experience with LET providers so far they don't suspend your service unless you are creating trouble for other users or your usage is really high for hours.
What made you move away from Hetzner?
unbelievable IP setup cost, false advertisement
Why are most of these complaints of customers completely unjustified? You wanna use CPU all the time? Make sure your cores are completely dedicated or get a dedcated server.
Is this supposed to be a joke? They redid their website this year, seems to be a simple mistake that they didn't update the link in their forum signature.
If you write off every provider who has ever had a link 404, good luck finding any provider.
Is more than 200% possible?
Still no proof of "200%" CPU usage, at the moment I would give benefit of the doubt to OP based on provided evidence of 66 hours CPU time over presumably a 10 week period, which would be ~4%
But we won't know for sure until we see the startup time to prove the KVM process has indeed been up for 10 weeks
just be a good boy for now on
I guess GVH doesnt want to have a client like him.
@NDTN your signature contain invalid link. If project is managed with same atitude - one more provider to avoid off.> @Swiftnode said:
Official company representatives should do their job and keep communication up to date. Lack of attention indicates ignorance. This is how low end roles - highest standards possible.
Now, how about that proof of 200% usage?
How you are managing all this servers?