1nextnet still activate or not?

mekongmmo

I have tried contact this vps provider https://client.1nextnet.com/ many many time, I have an order that now they did not provide us vps, the ticket no one reply and on ly seen.

Any one know how to contact theme?

ManishPant

Tagging the right person @Chandler

mekongmmo

@Chandler are you here

Chandler

I'm very sorry.
Due to our recent office move to Chiba.
There was no time to update the related tickets. We will take care of them as soon as possible.
We are very sorry for the inconvenience.

mekongmmo

@Chandler said:
I'm very sorry.
Due to our recent office move to Chiba.
There was no time to update the related tickets. We will take care of them as soon as possible.
We are very sorry for the inconvenience.

How about provide vps, we have ordered and it pending for long time @Chandler

mekongmmo

They replied me ticket

Chandler

@mekongmmo said:

@Chandler said:
I'm very sorry.
Due to our recent office move to Chiba.
There was no time to update the related tickets. We will take care of them as soon as possible.
We are very sorry for the inconvenience.

How about provide vps, we have ordered and it pending for long time @Chandler

Our members should have fixed the auto-creation VPS issue.

mekongmmo

@Chandler said:

@mekongmmo said:

@Chandler said:
I'm very sorry.
Due to our recent office move to Chiba.
There was no time to update the related tickets. We will take care of them as soon as possible.
We are very sorry for the inconvenience.

How about provide vps, we have ordered and it pending for long time @Chandler

Our members should have fixed the auto-creation VPS issue.

it seem you have new issue, all servers did not run

Chandler

@mekongmmo said:

@Chandler said:

@mekongmmo said:

@Chandler said:
I'm very sorry.
Due to our recent office move to Chiba.
There was no time to update the related tickets. We will take care of them as soon as possible.
We are very sorry for the inconvenience.

How about provide vps, we have ordered and it pending for long time @Chandler

Our members should have fixed the auto-creation VPS issue.

it seem you have new issue, all servers did not run

There was some network fluctuation in the early hours of JST time, which should be resolved quickly.

mekongmmo

Today, that site offline again

tmntwitw

@Chandler I'm sorry for posting here, but your control panel has been under maintenance for quite a while now (at least around 2 weeks now it seems). Just wondering when will the control panel/client area be online again? Currently, there's no way to open a ticket and emails to support has been unresponsive so far.

clan

A businessman who does not run away is not a good businessman

valk

@clan said:
A businessman who does not run away is not a good businessman

So you say most of the (reputable) providers here are not good ?

suyadi92

Feels like super shaddy to me

artxs

@tmntwitw said:
@Chandler I'm sorry for posting here, but your control panel has been under maintenance for quite a while now (at least around 2 weeks now it seems). Just wondering when will the control panel/client area be online again? Currently, there's no way to open a ticket and emails to support has been unresponsive so far.

maybe you didn't get this email...

Dear Valued Customers, I am reaching out to you on behalf of 1NEXTNET to address a couple of critical updates and forthcoming changes in our services. System Maintenance Update and Data Loss Incident First and foremost, it is with deep regret that I must inform you of an incident that occurred during our recent annual server maintenance. An irreversible issue has surfaced in our financial system, resulting in the contamination of all backups. As a result, we have unfortunately lost all user billing information.

Chandler

@tmntwitw said:
@Chandler I'm sorry for posting here, but your control panel has been under maintenance for quite a while now (at least around 2 weeks now it seems). Just wondering when will the control panel/client area be online again? Currently, there's no way to open a ticket and emails to support has been unresponsive so far.

Hi, we sent a notification email.
It looks like you didn't receive it.
We've had a problem with our billing software, but we're working hard to recover.
Also, all VPS are running normally and no billing is being incurred until it is restored.
Please be assured that your service is free of charge until the recovery is complete.
After the recovery, we will notify and issue compensation.
Thank you for your understanding.

Chandler

@artxs said:

@tmntwitw said:
@Chandler I'm sorry for posting here, but your control panel has been under maintenance for quite a while now (at least around 2 weeks now it seems). Just wondering when will the control panel/client area be online again? Currently, there's no way to open a ticket and emails to support has been unresponsive so far.

maybe you didn't get this email...

Dear Valued Customers, I am reaching out to you on behalf of 1NEXTNET to address a couple of critical updates and forthcoming changes in our services. System Maintenance Update and Data Loss Incident First and foremost, it is with deep regret that I must inform you of an incident that occurred during our recent annual server maintenance. An irreversible issue has surfaced in our financial system, resulting in the contamination of all backups. As a result, we have unfortunately lost all user billing information.

Thanks for the explanation, we had a headache over it and will recover soon!

tmntwitw

@artxs @Chandler Thanks for the information! (For some reason, I didn't recieve the email. But oh well, never mind about that.)

clan

@valk said:

@clan said:
A businessman who does not run away is not a good businessman

So you say most of the (reputable) providers here are not good ?

What I'm talking about is this merchant. It still has services that expire in half a year. Now it's basically unusable and the website can't be accessed. I won't choose it in the future.