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How to prevent emails from going to spam folder of recipient?
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How to prevent emails from going to spam folder of recipient?

badhon_rajbadhon_raj Member
edited June 2023 in Help

I have a forum website, which sends out registration mail and optional notification mails.
But problem is, registration confirmation mails are being marked as spam by gmail.

What I can do to prevent this and get the mails delivered to the inbox?

I don't know a lot about this.
Any help in this regard will be greatly appreciated.

Will using a third party mail service help?
in that case please suggest which service I can use.

Please note that the domain I'm sending from, is registered with GSuit.

Comments

  • sanvitsanvit Member

    @badhon_raj said: Will using a third party mail service help?

    Most likely.

    You can start by checking with mail-tester.com. If you have GSuite, you can use their SMTP, or any other 3rd party ones (AWS SES is cheap, MXroute @jar is also cheap and works great - as long as you do your homework)

    Thanked by 1badhon_raj
  • emghemgh Member

    Best emailing services (in no particular order):

    1. Migadu (just generally very good)
    2. iCloud (enourmous value, extra storage, temp emails, and custom domains as well, however, they're connected to your main inbox, not fitting for a team)
    3. MXRoute (chapest if you need high-volume)
    Thanked by 1maverick
  • RazzaRazza Member

    @emgh said:
    Best emailing services (in no particular order):

    1. Migadu (just generally very good)
    2. iCloud (enourmous value, extra storage, temp emails, and custom domains as well, however, they're connected to your main inbox, not fitting for a team)
    3. MXRoute (chapest if you need high-volume)

    The guy is talking about outgoing mail, so listings mail hosting isn't going to help Migadu relatively low daily send limit probably not going to be helpful for a forum plus am pretty sure they don't allow automated mail.

    He should be looking at mail relay service like Amazon SES Sendgird etc, Mxroute is a usable option I don't think @jar mind user sending automated mail from sites as long as it not spam or very high volume.

    Thanked by 1badhon_raj
  • emghemgh Member

    @Razza said:

    @emgh said:
    Best emailing services (in no particular order):

    1. Migadu (just generally very good)
    2. iCloud (enourmous value, extra storage, temp emails, and custom domains as well, however, they're connected to your main inbox, not fitting for a team)
    3. MXRoute (chapest if you need high-volume)

    The guy is talking about outgoing mail, so listings mail hosting isn't going to help Migadu relatively low daily send limit probably not going to be helpful for a forum plus am pretty sure they don't allow automated mail.

    He should be looking at mail relay service like Amazon SES Sendgird etc, Mxroute is a usable option I don't think @jar mind user sending automated mail from sites as long as it not spam or very high volume.

    I send automated emails with Migadu, never been an issue.

    I think they're very hands on, and if it's obvious that the email is fine, they wouldn't care.

  • RazzaRazza Member

    @emgh said: I send automated emails with Migadu, never been an issue.

    I think they're very hands on, and if it's obvious that the email is fine, they wouldn't care.

    I don't think they care too much if the email isn't spam, on their site they say this "Migadu.com is a personal email service, intended to be used by humans for non-automated personal or business correspondence. We do not allow bulk mailing, newsletters, automation of any kind, chain emails or transactional emails." and plus the low daily outgoing 20 a day on the cheapest plan the 2nd cheapest 100 a day not the best option for anything but very low volume sites.

    Thanked by 1emgh
  • emghemgh Member

    @Razza said:

    @emgh said: I send automated emails with Migadu, never been an issue.

    I think they're very hands on, and if it's obvious that the email is fine, they wouldn't care.

    I don't think they care too much if the email isn't spam, on their site they say this "Migadu.com is a personal email service, intended to be used by humans for non-automated personal or business correspondence. We do not allow bulk mailing, newsletters, automation of any kind, chain emails or transactional emails." and plus the low daily outgoing 20 a day on the cheapest plan the 2nd cheapest 100 a day not the best option for anything but very low volume sites.

    Yeah, I'm on the $9 / month. I'll probably switch over to MX Route, but it's low-priority.

    Thanked by 1Razza
  • what can migadu do that mxroute cannot? @emgh

  • emghemgh Member

    @hyperblast said:
    what can migadu do that mxroute cannot? @emgh

    idk

  • lc475lc475 Member

    Sender domain registered with GSuite? so you're using Google mail service? It probably a SPF record issue. You haven't added your web server's IP to SPF.

  • It would help if you used SMTP provider like

    1) https://www.mail.baby
    2) http://sendinblue.com
    3) https://sendgrid.com

    I do have a better experience with all of them. And for sending out official emails use @jar https://mxroute.com

  • srch07srch07 Member

    Use Email Warmup tools like https://mystrika.com

    However, do know that, using Automatic interactions tools like warmup tools go against the T.O.S. of services of some Email Service Providers.

  • jarjar Patron Provider, Top Host, Veteran
    edited June 2023

    @srch07 said:
    Use Email Warmup tools like https://mystrika.com

    However, do know that, using Automatic interactions tools like warmup tools go against the T.O.S. of services of some Email Service Providers.

    Most of these are at least half scams (ex. Marking an email as “not spam” at an irrelevant email provider, or one that doesn’t train filters by user action, does nothing), and it also mimics behavior that Microsoft sued someone for in the past: https://www.spamfighter.com/News-14638-Microsoft-Sues-Spammer-Mizhen-in-Federal-Court.htm

    At their best they take advantage of the fact that your domain will be viewed better by simply not being less than 15 days old, and most of the people using it are using it on new domains. They’re just spinning wheels and pretending it amounts to something until nature sets in. So it comes with a free side of confirmation bias.

    But at their worst, they do the first thing I said. Email providers seem to be in universal agreement that trying to circumvent filters by automating actions that try to train their filters is bad, and if caught you can bet they’ll retaliate with you being in the spam folder forever. That’s why I suspend users on sight for doing this with my IPs. I did ask people at very large and very relevant email providers for their opinion on the subject before I crafted that policy.

    Thanked by 2badhon_raj maverick
  • SirFoxySirFoxy Member
    edited June 2023

    @srch07 said:
    Use Email Warmup tools like https://mystrika.com

    However, do know that, using Automatic interactions tools like warmup tools go against the T.O.S. of services of some Email Service Providers.

    That's for outbound marketing (but sales specifically).

    He needs transactional email, transactional providers usually have some of the best reputations because people always expect those emails.

    Outbound providers tend to have the worst reputations, which is why that tool seems to emphasize the rotation aspect from other actual ESPs.

    Thanked by 1badhon_raj
  • badhon_rajbadhon_raj Member
    edited June 2023

    @lc475 said:
    Sender domain registered with GSuite? so you're using Google mail service? It probably a SPF record issue. You haven't added your web server's IP to SPF.

    That's the only thing I corrected. Because prior to fixing the SPF, google didn't even accept the mail and rejected it.
    After I added IP and domain in spf, then mail is not being rejected, but being marked as spam.

    testing with https://www.mail-tester.com as suggested by @sanvit I found that I need to add rDNS, and DKIM

    I can do rDNS, But Is it possible to add DKIM? I already have the DKIM values added from gSuit.
    Can I add another record for the server?

    also there are two more issues. SPF_HELO_NONE and TVD_RCVD_IP I'm not sure I understood these clearly.
    https://i.imgur.com/L7i88IV.jpg

  • febryanvaldofebryanvaldo Member
    edited June 2023

    @badhon_raj said: testing with https://www.mail-tester.com as suggested by @sanvit I found that I need to add rDNS, and DKIM

    I got this score: https://www.mail-tester.com/test-lm3va0gxu

    Try also https://app.mailgenius.com also.

    Thanked by 1badhon_raj
  • srch07srch07 Member

    @jar said:

    @srch07 said:
    Use Email Warmup tools like https://mystrika.com

    However, do know that, using Automatic interactions tools like warmup tools go against the T.O.S. of services of some Email Service Providers.

    Most of these are at least half scams (ex. Marking an email as “not spam” at an irrelevant email provider, or one that doesn’t train filters by user action, does nothing),
    But at their worst, they do the first thing I said. Email providers seem to be in universal agreement that trying to circumvent filters by automating actions that try to train their filters is bad, and if caught you can bet they’ll retaliate with you being in the spam folder forever. That’s why I suspend users on sight for doing this with my IPs. I did ask people at very large and very relevant email providers for their opinion on the subject before I crafted that policy.

    Like I said, against the T.O.S. but WarmUps are not Illegal.
    They are in agreement because it stresses their system, and games their own reputation system in place.

    I don't have anything at all against your service man. :)

  • srch07srch07 Member

    @SirFoxy said:

    @srch07 said:
    Use Email Warmup tools like https://mystrika.com

    However, do know that, using Automatic interactions tools like warmup tools go against the T.O.S. of services of some Email Service Providers.

    That's for outbound marketing (but sales specifically).

    He needs transactional email, transactional providers usually have some of the best reputations because people always expect those emails.

    WarmUp is just warmup, and it builds reputation for ESPs which track your activity and make filter changes on user behavior (all big ESPs does).

    It's up to you, if you use the email for outbound marketing or something else later.

    However, I do agree, Transactional Email Providers generally already have quite high reputation by themselves.

    Thanked by 1[Deleted User]
  • lc475lc475 Member

    @badhon_raj said:

    @lc475 said:
    Sender domain registered with GSuite? so you're using Google mail service? It probably a SPF record issue. You haven't added your web server's IP to SPF.

    That's the only thing I corrected. Because prior to fixing the SPF, google didn't even accept the mail and rejected it.
    After I added IP and domain in spf, then mail is not being rejected, but being marked as spam.

    testing with https://www.mail-tester.com as suggested by @sanvit I found that I need to add rDNS, and DKIM

    I can do rDNS, But Is it possible to add DKIM? I already have the DKIM values added from gSuit.
    Can I add another record for the server?

    also there are two more issues. SPF_HELO_NONE and TVD_RCVD_IP I'm not sure I understood these clearly.
    https://i.imgur.com/L7i88IV.jpg

    You can add a DKIM key with different selector. But you need to setup DKIM signing service in the local MTA. Also, check if your IP is in blacklist (RBL) or not.

    Thanked by 1badhon_raj
  • yoursunnyyoursunny Member, IPv6 Advocate

    When I operated a forum, I don't send any email.
    User registration is handled through Windows Live ID (now Microsoft Account), which already comes with confirmed email.
    Notifications are posted through RSS feeds.

  • @lc475 said:
    You can add a DKIM key with different selector. But you need to setup DKIM signing service in the local MTA. Also, check if your IP is in blacklist (RBL) or not.

    no, it's not on blacklist.
    Any guide on how to setup DKIM on local MTA? It is running on WHM/cPanel on a VPS.

  • @badhon_raj said:

    @lc475 said:
    You can add a DKIM key with different selector. But you need to setup DKIM signing service in the local MTA. Also, check if your IP is in blacklist (RBL) or not.

    no, it's not on blacklist.
    Any guide on how to setup DKIM on local MTA? It is running on WHM/cPanel on a VPS.

    It's on Email Deliverability on cPanel, are you using Cloudflare?

  • @sayurlodeh said:
    It's on Email Deliverability on cPanel,

    Thanks.

    are you using Cloudflare?

    yes, but no.

    I mean Nameserver is on Cloudflare, but not using DNS proxy.

  • @badhon_raj said:

    @sayurlodeh said:
    It's on Email Deliverability on cPanel,

    Thanks.

    are you using Cloudflare?

    yes, but no.

    I mean Nameserver is on Cloudflare, but not using DNS proxy.

    You can copy information provided by Email Deliverabilty on cPanel (DKIM, SPF, etc) to Cloudflare (if your nameserver behind Cloudflare) DNS settings to make sure DKIM is configured correctly.

    Thanked by 1badhon_raj
  • @sayurlodeh said:
    You can copy information provided by Email Deliverabilty on cPanel (DKIM, SPF, etc) to Cloudflare (if your nameserver behind Cloudflare) DNS settings to make sure DKIM is configured correctly.

    I know that part.
    I was just not sure if I can use two different DKIM entries(one from gSuit and one from the server).

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