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RefinedHost - stay away this provider

mekongmmomekongmmo Member
in Providers

5 days they did not provide vps and no reply ticket.

https://img.mmomekong.com/ib/dC1fZpro8N

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Comments

  • malignifymalignify Member

    It says SPECIAL and might not be the same as their standard offers on the website. Where did you get the offer from?

  • DazzleDazzle Member

    So, "special" now literally not special.

  • malignifymalignify Member
    edited June 2023

    @Dazzle said:
    So, "special" now literally not special.

    They advertised their normal VPS as instant delivery. So this special one could be delayed delivery :)

  • mekongmmomekongmmo Member

    @malignify said:
    It says SPECIAL and might not be the same as their standard offers on the website. Where did you get the offer from?

    I got special from this forum brother, their policy is providing vps with 3 days but until now I did not receive vps.

  • mekongmmomekongmmo Member

    @Dazzle said:
    So, "special" now literally not special.

    you can check this link https://refinedhost.com/index.php/store/special-products/1-x-2gb-let-special

    I got information from this post ★ RefinedHost ★ 512MB - $15/YR | 2GB - $3.25/M | Instant | 10G Uplink | Ashburn, VA

    And they told that "VPS: Instant Delivery | Shared-Hosting: Instant Delivery | Colocation: Same Business Day Racking | Dedicated Servers: 1-7 Business Days (Usually within 3)"

  • kenjing789kenjing789 Member

    1-7 Business Days (Usually within 3)

    They still have 2 days ?

  • DPDP Administrator, The Domain Guy

    @kenjing789 said:
    1-7 Business Days (Usually within 3)

    They still have 2 days ?

    That's for dedicated servers.

    OP ordered a VPS - which was posted almost a year ago :smiley:

  • treesmokahtreesmokah Member

    @DP said: OP ordered a VPS - which was posted almost a year ago :smiley:

    to be fair, if its out of stock, it should be marked out of stock.
    when a site allows me to purchase something, i expect to receive it.

  • DPDP Administrator, The Domain Guy

    @treesmokah said:

    @DP said: OP ordered a VPS - which was posted almost a year ago :smiley:

    to be fair, if its out of stock, it should be marked out of stock.
    when a site allows me to purchase something, i expect to receive it.

    Yeah, I agree, and that's all on the provider for not cleaning up the links :smiley:

    They'll need to deliver it nevertheless.

  • mekongmmomekongmmo Member

    @kenjing789 said:
    1-7 Business Days (Usually within 3)

    They still have 2 days ?

    VPS: Instant Delivery
    Dedicated Servers: 1-7 Business Days (Usually within 3)
    Until now is more than 5 days

  • mekongmmomekongmmo Member

    @DP said:

    @kenjing789 said:
    1-7 Business Days (Usually within 3)

    They still have 2 days ?

    That's for dedicated servers.

    OP ordered a VPS - which was posted almost a year ago :smiley:

    that's normal, they still provide that service, if not the link will be broken

  • mekongmmomekongmmo Member

    @treesmokah said:

    @DP said: OP ordered a VPS - which was posted almost a year ago :smiley:

    to be fair, if its out of stock, it should be marked out of stock.
    when a site allows me to purchase something, i expect to receive it.

    They told that

    "Award-Winning Support
    No question is too simple, or too complex for our team of experts. Synergistically synergize Our in-house support staff and service team are here for you 24/7, 365."

    but no one reply me ticket, just only open and read it without any reply
    https://img.mmomekong.com/ib/vpKxIC6xCg

  • mekongmmomekongmmo Member
    edited June 2023

    No reply ticket

  • gbzret4dgbzret4d Member

    @RefinedHost can maybe help OP

  • angstromangstrom Moderator
    edited June 2023

    @mekongmmo

    Calm down, you've made your point

    I'll tag @RefinedHost , who, however, hasn't been active here since 23 April

    While I agree that an active sales link should be honored, it probably was an oversight on the part of @RefinedHost -- that sales thread was started in July 2022

    But yes, they would do best to honor the sales link

    Let's hope that @RefinedHost replies soon, but you should be psychologically prepared to move on if they don't reply soon

    Speaking for myself, I wouldn't want to keep insisting on a forum that an old active sales link be honored, even if in principle, it should be

    But it's a fair negative criticism of @RefinedHost if they don't honor it

  • kasodkkasodk Barred

    @DP said:

    @treesmokah said:

    @DP said: OP ordered a VPS - which was posted almost a year ago :smiley:

    to be fair, if its out of stock, it should be marked out of stock.
    when a site allows me to purchase something, i expect to receive it.

    Yeah, I agree, and that's all on the provider for not cleaning up the links :smiley:

    They'll need to deliver it nevertheless.

    Or, since it's the weekend, refund next Monday.

    In the meantime, it's perfectly fine that the chargeback king spams/necro post multiple threads about this. :D

  • mekongmmomekongmmo Member

    @kasodk said:

    @DP said:

    @treesmokah said:

    @DP said: OP ordered a VPS - which was posted almost a year ago :smiley:

    to be fair, if its out of stock, it should be marked out of stock.
    when a site allows me to purchase something, i expect to receive it.

    Yeah, I agree, and that's all on the provider for not cleaning up the links :smiley:

    They'll need to deliver it nevertheless.

    Or, since it's the weekend, refund next Monday.

    In the meantime, it's perfectly fine that the chargeback king spams/necro post multiple threads about this. :D

    The key is I have sent message to them from Monday of this week and now no one reply me, I have tried contact theme many many way, this forum, ticket, email, livechat...

  • mekongmmomekongmmo Member

    @angstrom said:
    @mekongmmo

    Calm down, you've made your point

    I'll tag @RefinedHost , who, however, hasn't been active here 23 April

    While I agree that an active sales link should be honored, it probably was an oversight on the part of @RefinedHost -- that sales thread was started in July 2022

    But yes, they would do best to honor the sales link

    Let's hope that @RefinedHost replies soon, but you should be psychologically prepared to move on if they don't reply soon

    Speaking for myself, I wouldn't want to keep insisting on a forum that an old active sales link be honored, even in principle, if it should be

    But it's a fair negative criticism of @RefinedHost if they don't honor it

    Thank you, all of everything so I need is vps to use or refund to balance of my account let's me buy another their services

  • kasodkkasodk Barred

    @mekongmmo said:

    @kasodk said:

    @DP said:

    @treesmokah said:

    @DP said: OP ordered a VPS - which was posted almost a year ago :smiley:

    to be fair, if its out of stock, it should be marked out of stock.
    when a site allows me to purchase something, i expect to receive it.

    Yeah, I agree, and that's all on the provider for not cleaning up the links :smiley:

    They'll need to deliver it nevertheless.

    Or, since it's the weekend, refund next Monday.

    In the meantime, it's perfectly fine that the chargeback king spams/necro post multiple threads about this. :D

    The key is I have sent message to them from Monday of this week and now no one reply me, I have tried contact theme many many way, this forum, ticket, email, livechat...

    From their terms:

    1. COMPLAINT PROCEDURE

    We have designed our service to be seamless and easily accessible. Should you have any complaint when using the platform, feel free to contact us We will attend to your query immediately – no longer than 5 business days from the day we receive it.

    And since you have spent the waiting time spamming them through multiple channels, I will be surprised if they want you as a customer.

  • mekongmmomekongmmo Member

    @kasodk said:

    @mekongmmo said:

    @kasodk said:

    @DP said:

    @treesmokah said:

    @DP said: OP ordered a VPS - which was posted almost a year ago :smiley:

    to be fair, if its out of stock, it should be marked out of stock.
    when a site allows me to purchase something, i expect to receive it.

    Yeah, I agree, and that's all on the provider for not cleaning up the links :smiley:

    They'll need to deliver it nevertheless.

    Or, since it's the weekend, refund next Monday.

    In the meantime, it's perfectly fine that the chargeback king spams/necro post multiple threads about this. :D

    The key is I have sent message to them from Monday of this week and now no one reply me, I have tried contact theme many many way, this forum, ticket, email, livechat...

    From their terms:

    1. COMPLAINT PROCEDURE

    We have designed our service to be seamless and easily accessible. Should you have any complaint when using the platform, feel free to contact us We will attend to your query immediately – no longer than 5 business days from the day we receive it.

    And since you have spent the waiting time spamming them through multiple channels, I will be surprised if they want you as a customer.

    Sorry, I am not spammer, I try to told them what customer need brother

  • SillyGooseSillyGoose Member

    Its weekend! maybe you should have waited another week.

  • mekongmmomekongmmo Member

    @SillyGoose said:
    Its weekend! maybe you should have waited another week.

    I hope so

  • mekongmmomekongmmo Member

    Until now, it still no reply from this provider
    More than 8 days

  • CheepCluckCheepCluck Member

    How can we help you?
    Have you tried contacting the police to conduct a wellness check?

  • mekongmmomekongmmo Member

    @CheepCluck said:
    How can we help you?
    Have you tried contacting the police to conduct a wellness check?

    I have tried contact them 4 ways, but no reply

  • ahnlakahnlak Member

    @mekongmmo said:

    @CheepCluck said:
    How can we help you?
    Have you tried contacting the police to conduct a wellness check?

    I have tried contact them 4 ways, but no reply

    It's a 3 dollar VPS, and this forum has about a hundred other providers. Chalk it up to experience and move on.

    This is the Low End Way.

  • angstromangstrom Moderator

    @mekongmmo said:
    Until now, it still no reply from this provider
    More than 8 days

    Have they already accepted your payment?

  • kasodkkasodk Barred

    Refinedhost.com is a one-year-old domain, and it looks like "they" are reselling nodestop.io services.
    In other words, it's most likely a one-man band, and people do go on vacation this time of the year.
    I guess you will hear from the owner when he returns from vacation.

  • mekongmmomekongmmo Member

    @angstrom said:

    @mekongmmo said:
    Until now, it still no reply from this provider
    More than 8 days

    Have they already accepted your payment?

    I paid all invoices

  • mekongmmomekongmmo Member

    @mekongmmo said:
    5 days they did not provide vps and no reply ticket.

    https://img.mmomekong.com/ib/dC1fZpro8N

    Screenshot

    Until now they still have not response my ticket

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