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nice, good!
I don't know.
How the fuck should we know?
Ask AdvinServers support.
Ask on theirs Discord.
SMS them: +1 (850) 778-2679
e-mail them: [email protected]
I'm on Tuesday, May 30th, 2023, and I don't know what's going on, sorry.
Welcome to LowEndHelpDesk. Your call is important to us, please wait while i attempt to connect you to an agent. Your patience is appreciated.
20 days with no delivery ? Suspicious
There is no real human reply
thats really bad. make one ticket for every hour it is not answered until they do!
have you tried turning it on and off again ?
♟️
https://www.chess.com/
Reseating the RAM also does wonders sometimes, thank me later!
Trying talking in the #help-me channel in their discord?
Fro (the owner) checks if somewhat often
yoursunny: chess edition
ok reset you next week
Too many tasks and very complicated, so CBA and post on LET instead 😂
I hopped in my time machine to figure out how this ends and unfortunately didn't find out how it ended, but when I came back, I had toilet paper stuck to my shoe so I will be bidding off toilet paper from the future. Bidding starts at $7
Advin support is extremely slow in 80% of cases, if you need support - better don't count on it. Back in the days when I had VDS with them my ticket was left open without answer for 6+ days and it was always some excuses, same thing goes for their Discord server.
They are cheap, hardware is okay-ish, same goes for network, but support-wise not the brightest side.
Depends on delivery of offer or pre-order.
Can you please let me know what your ticket number is? (If you have one) That would be best so that we can look into what exactly happened and the reasoning behind why it was delayed.
Tickets are always the best means of communication. I assume that your order was either a backorder (i.e. on Japan VPS), or maybe there was some error that prevented the provisioning of the service that was not caught on our queues. The due date of your VPS is always set to 1 month after the service is provisioned, and the 48 hour refund policy starts when your VPS is created (not when it was ordered), so you would be able to request a refund at any time.
Please note that you will most likely get the fastest response times if you do not bump tickets and do not open multiple tickets about the exact same issue.
I am not really that active on LET anymore, I was only alerted to this thread by a friend of mine who noticed it.
We have been working on obviously improving our support and such, but it's a little bit hard as we are busy working on our infrastructure. We are slowly expanding into owned hardware across every single one of our locations, which is eating up a lot of our time, but will result in immense stability and performance improvements for our clients. We are most likely looking to hire support agents in 2-3 weeks.
Super sorry about this, we are constantly working on improving but it has been difficult lately. We have only 2 support agents, including me, and the other one mostly works on our backend infrastructure. We are working on hiring more support, but we are still looking to find trustworthy individuals to onboard onto our support team.
While you're here, is there any ETA when SG server will be restocked ? I want to buy kvm-standard L
I'll go through our stock tomorrow or the day after and I'll PM you if we have any available. We should have some but I haven't checked. Singapore is in very high demand and we have little availability, mainly due to logistical issues with sending hardware.