NETCUP shut down my server directly
Last week, I received an abuse notification email from Netcup, suspecting that my registration information was inaccurate and requiring me to verify my identity. I understand the need for verification and cooperated with them to re-verify my information. However, I was shocked and disappointed when they abruptly shut down my server without any warning.
I provided completely legitimate information during the registration process and even submitted various verification documents to prove my identity. I don't understand why they suddenly doubted my information again. While I appreciate the need for verification, I feel that shutting down my server was an unreasonable and drastic action.
If they had given me some time to respond or resolve the issue, it would have been more reasonable. I am deeply frustrated and disappointed by their actions, and I vow not to use Netcup again when my contract is up. It's unacceptable and unprofessional to treat customers in such a manner.