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WebHorizon - IP changes and site is broken

explicitexplicit Member
in Help

Hi,

I've paid for webhorizon to host my sites externally, and they're all down due to IP change on their web CP host, https://sg-shared02.control-panel.in:2222/.

Couple of days ago, I've repointed it on cloudflare (DNS) and it still does not work. Have forced hosts file also.

Anyone has the same issue?

Comments

  • bdlbdl Member

    Yes same for me.

    Take a backup now while you still have access to DA via the webconsole.

  • kasodkkasodk Member

    The reverse DNS of sg-shared02.control-panel.in (103.216.223.242) is wsg1.wndp.pt.
    That is myw.pt, not WebHorizon.

    Is WebHorizon just a reseller?
    Or is this a DNS error?

    Anyway, tag the provider.

    @Abd or @MikePT

  • bdlbdl Member

    @kasodk said:
    The reverse DNS of sg-shared02.control-panel.in (103.216.223.242) is wsg1.wndp.pt.
    That is myw.pt, not WebHorizon.

    Is WebHorizon just a reseller?
    Or is this a DNS error?

    Anyway, tag the provider.

    @Abd

    WebHorizon is reselling myw.pt - so we should be directing our enquiries at @Abd

  • explicitexplicit Member
    edited March 30

    @Abd needs to help reply.

    I have raised an emergency ticket 5 hours ago, and there isn't any reply on it.

    Sigh, i guess they dont care about their existing customers?

  • FatGrizzlyFatGrizzly Member, Host Rep

    @explicit said:
    @Abd needs to help reply.

    I have raised an emergency ticket 5 hours ago, and there isn't any reply on it.

    Sigh, i guess they dont care about their existing customers?

    Could be Abd waiting on Mike. He might have raised an emergency ticket in my.wpt and still be waiting for a reply too. Unsure what's going on

  • bdlbdl Member
    edited March 30

    Please note that your new IPv4 address will be 103.216.223.243 and your new IPv6
    address will be 2406:d500:12:310:0:0:0:fabc

    Email just received regarding the change, however the replacement IP still times out... :lol:

  • jignes_kjignes_k Member

    seems like they use different control panels depending on the type of service they offer. I personally got a nat vps and mine has been fine this whole time (https://my.webhorizon.net/)

    hope they resolve it quickly.

  • explicitexplicit Member
    edited March 30

    none received for me.

    the owner seems to be away for the last 7 days now.

    @bdl said:

    Please note that your new IPv4 address will be 103.216.223.243 and your new IPv6
    address will be 2406:d500:12:310:0:0:0:fabc

    Email just received regarding the change, however the replacement IP still times out... :lol:

  • JabJabJabJab Member

    On the other forum:

    @Abdullah said:

    dosai said:
    Received an email from webhorizon but even after new ip change, nothing is loading.

    103.216.223.243 2406:d500:12:310:0:0:0:fabc

    I have escalated the issue to the provider regarding connections timing out and they are investigating the cause of the problem.
    We apologize for the confusion and inconvenience caused and how this singapore shared hosting case was handled. I have taken steps to ensure that this does not happen again in the future.

    So you guys have a chance to have it working, soon (TM).

  • GanonkGanonk Member

    it is hard to please everyone

  • JasonMJasonM Member

    yes, that SG server seems to be down many times looking a customers complaining about it always

  • inthecloudbloginthecloudblog Member

    @Abd

  • maxwellmaxwell Member

    Can confirm my ticket is also open for +7 Days... i guess its over boys

  • explicitexplicit Member

    WebHorizon probably needs to improve on its support tickets?

  • coldcold Member

    I paid for .DE and ended up with a .NL so bye bye

  • defaultdefault Member

    I thought this provider was up and alive.

  • MikePTMikePT Moderator, Patron Provider

    @kasodk said:
    The reverse DNS of sg-shared02.control-panel.in (103.216.223.242) is wsg1.wndp.pt.
    That is myw.pt, not WebHorizon.

    Is WebHorizon just a reseller?
    Or is this a DNS error?

    Anyway, tag the provider.

    @Abd or @MikePT

    Hey

    So sorry for this, totally our fault. I was out yesterday as I had a baby.

    This has been fixed.

  • bdlbdl Member

    @MikePT said:

    @kasodk said:
    The reverse DNS of sg-shared02.control-panel.in (103.216.223.242) is wsg1.wndp.pt.
    That is myw.pt, not WebHorizon.

    Is WebHorizon just a reseller?
    Or is this a DNS error?

    Anyway, tag the provider.

    @Abd or @MikePT

    Hey

    So sorry for this, totally our fault. I was out yesterday as I had a baby.

    This has been fixed.

    can confirm mine just started working again with new .243 IP - thankyou @MikePT for the update even though you're the wholesaler...

    Congrats on the new arrival!

  • MikePTMikePT Moderator, Patron Provider

    @bdl said:

    @MikePT said:

    @kasodk said:
    The reverse DNS of sg-shared02.control-panel.in (103.216.223.242) is wsg1.wndp.pt.
    That is myw.pt, not WebHorizon.

    Is WebHorizon just a reseller?
    Or is this a DNS error?

    Anyway, tag the provider.

    @Abd or @MikePT

    Hey

    So sorry for this, totally our fault. I was out yesterday as I had a baby.

    This has been fixed.

    can confirm mine just started working again with new .243 IP - thankyou @MikePT for the update even though you're the wholesaler...

    Congrats on the new arrival!

    It was not their fault, it was mine. So sorry!

    Thank you!!! :)

    Thanked by 1bdl
  • coldcold Member

    @default said:
    I thought this provider was up and alive.

    he is up and alive, but not that alive how he used to be....he has now enuff customers

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