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Customers tend to think it's okay to jump the queue and demand answers and resolutions via IRC. They expect immediate responses and higher priority over others for their $5/yearly limited support service. And ironically it's the limited support ($5.00/$7.50 yearly customers) that are the most impatient.
That's not always the case, but mostly.
Maybe they do. You think that justifies you telling them brazenly to f*uck off?
You got the e-mail yet?
@joelgm - No it doesn't. It was the first time I've ever swore at a customer and it will certainly be the last. I've apologized to netomx. It was unacceptable and unprofessional.
Are you accusing me? Nice!
How about you read the post again? also I know how argumentative you are so I will not be posting on this thread again.
I was talking about BlueVM.
@BlueVM Have you ever been employed by a retail management company? I'm guessing you haven't, as retail employees learn how to take shit from customers and be nice back.
@Jeffrey - I made a mistake, it won't happen again.
Just one hour ago, Total downtime this month close to 6 days!
And this is the person to whom it took 1 day to verify PayPal transaction and mark invoice as Paid! Fix your PayPal IPN! Amazing!
Impatient because it's only BlueVM issues and not customers:
Downtime -> Inform about this customers ? Huh! it's normal for what they're paying.
Disk failure and data loss -> Three days of downtime and only limited support on the LET.
The main problem is that @BlueVM became too BIG and can't handle all of this issues. (maybe not hiring more support staff and etc. MONEY, MONEY for the OWNER!)
When you're a small company everything was fixed very fast and now saying bad things to the customer!
Your 128MB plans (found: https://bluevm.com/cart.php?gid=49) make reference to a limited support clause, and a section 11 of your ToS which I cannot find.
Visiting your ToS page (found: https://bluevm.com/tos.php?section=11#) reveals that there are only 10 sections. Is your limited support clause at least outlined anywhere?
If you're going to provide different treatment to a specific group of customers, wouldn't it make sense to inform them of the support policies they may or may not receive?
I think its common sense that what kind of support you can expect depends on the amount of money you pay
check the burstnet posts lol.
I'm well aware of this, but you missed the point.
The term "limited support" is actually pretty general. Where does the limitation come in? Is it limited by amount of inquiries? Type of inquiry? Is response time going to be longer? I don't know, because no details are given.
Many hosts here are targeting low-budget clientèle, and are able to provide quality support and service for similar pricing as BlueVM. It's not fair to basically imply that you won't receive an acceptable level of support unless you pay more.
overall support.
If I look to the whole conversation the "customer" didn't performed well too.
Overall support is limited? That doesn't make sense. It's not fair to expect a customer to extrapolate an intricate definition from a simple term.
If you dont get the common sense thing i posted before then just say so.
Now you are being rude and condescending.
The issue here is not with quality of support versus cost, it is referencing an important piece of information that affects your service greatly but doesn't actually exist.
my apologies if i made you upset somehow,
that wasn't my intention.
Lower paid clients have a lower priority than higher paid clients. This is not only for the hosting industry, but for other companies/networks too. This mostly goes toward pre-paid cell phone clients and non-contract cell phone clients when it comes to cell phone networks.
What really gets me is that I have experienced these data losses from a lot of other leb providers so I have to wonder what comfort does raid really provide. Is it that some of these leb providers really dont know how to fix their server issues properly or perhaps in a timely fashion??? Sorry, not trying to derail but it really confuses me... im glad I didnt have anything important on my @bluevm vps and sorry for those that did in this circumstance.
RAID does not protect from a data loss. RAID can offer redundancy; however at best this will reduce the chance/time to data loss. RAID does not substitute for backups. At the prices many providers charge in the LEB market it is unreasonable to expect providers to take backups.
At least BlueVM do state clearly that backups are the clients responsibility:
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