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@OVH_APAC i would like to know KS/SYS panels will be merged?
Recently, ks/sys web have been updated.
The ordering page is fully directed to eco.ovhcloud.com.
Will the old ks/sys user panel be merge into ovhcloud.com?
If I as an old ks/sys user, need to purchase a new machine, I have to go to the main site again to create a new account? which is not very humane.
And how do transfer my old ks/sys machine to the ovh main site ?????
Can you answer this question?
Comments
OVH sucks
It is quite likely this would be done. The point of creating ECO was to merge everything into one portal. This is not only for support reasons but also billing reasons. They want everything under one roof and it may happen in some regions before others.
And yes, when it happens, it is going to be very sudden without much notice to the Sales Department at OVH, and it is very likely they will make you re-purchase servers on ECO and cancel your existing SYS/KS ones. I don't think OVH will bear the load of running migrations.
@xiaopigu According to earlier communication from OVHcloud, yes... eventually servers in the SyS and KS productline will be merged into OVHcloud. Contrary to what @Smith42 claims you do not have to be affraid of loosing your servers. All servers will be merged into one single account on OVHcloud.
More information on this can be found at https://community.ovh.com/en/t/eco-dedicated-servers-faq-i-am-already-a-kimsufi-and-or-so-you-start-customer/12925
@Teko Everyone has their own opinion, I've been a customer with them for 18 years and despite some minor defects you won't hear me complain. I also don't quite understand what the problem is that other people are experiencing.
The OVHCloud billing system is fucked beyond repair.
If you terminate services, you can do so anytime, OVH btw does this instant.
However, if they then charge you to much money, because the billing system cannot or is unable to update the invoice.
They don't care, you have to act, and open a Ticket.
Then you open a Ticket, right, and tell them that you got charged to much.
You get a nice reply like
"Per our Terms of Service, all services are non-refundable. Refunds are offered on a case-by-case basis and in most situations, those refunds are offered when we can definitively confirm that a server performance is not acceptable, and we are unable to resolve the issue or eliminate that poor performance. "
The worst part, for US, they generate ONE invoice for everything, so if you don't pay, you get all your services suspended despite the wrong amount.
It took me 1 week to get at least credit.
That's right, I used OVH for one year and I can confirm this. Worst billing system
https://community.ovh.com/en/t/eco-dedicated-servers-faq-i-am-already-a-kimsufi-and-or-so-you-start-customer/12925
2023 now
They are seriously behind schedule.
I have been using their service for 2 years. Although their hardware works perfect for me, the billing system, control panel and networking are not user friendly.
For example, giving a /128 IPv6 address instead of /64. (But user can use /64 actually)