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email error with messagelabs.com how to solve it?
since yesterday some of my customers cant email some domains, they get this error:
i check my ip and is clean, i contacted them and they tell me:
Thank you for contacting the Symantec.cloud Global Client Support Centre.
We are unable to raise a support case for non-clients, unfortunately. The reason for this is because each client has their own custom setup that could be accountable for the mail being rejected. As a result, all support tickets must be raised by valid technical contacts that represent a client. This allows us access to configurations and to troubleshoot fully.
I recommend contacting your intended recipient via an alternative method and asking them to contact Symantec.Cloud Support about the issue being seen.
----------------ERROR-------------------
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
[email protected]
SMTP error from remote mail server after initial connection:
host cluster4.us.messagelabs.com [216.82.253.227]:
501 Connection rejected by policy [7.7] 17013, please visit
www.messagelabs.com/support for more details about this error message.
anyone have this problem?
Comments
http://www.symanteccloud.com/en/gb/support/
thats the answer i get from there, the one i wrote on the first post.
A client of theirs needs to open a support ticket. You can ask your clients for the contents of email, maybe grep through the logs for the first occurrence. Someone has probably sent something that was deemed unwanted or unsafe.
yes, thats is what im triying to do
i will update what happen.