OVH provisioning time? still waiting for a black friday server that was in stock to be delivered

mijora

Hi OVH TEAM,

i have ordered a server that was in stock on Black Friday, and am still waiting for it to be provisioned. Is there anything that can be done, my ticket number is 6790019 and I am going around in circles. Would someone from OVH please assist, I purchased based on the good comments in this forum howwever the service I have received has been terrible

appreciate some help

-mijora

Sanjue007

Still You can access your account right??

aqua

First mistake: Order from OVH.

stoned

I bought 4 servers total and all the servers were almost instantly provisioned.

ihell

This is how ovh works:

Assuming there is only 1 server in stock
1. You ordered the server
2. Your finalized payment but payment is pending manual validation
3. At this stage, the server is not assigned to you and is still in stock pool.
4. Someone else ordered the server, paid, but not require manual review.
5. Your order is validated, but there's no server left.
6. You have to wait until someone cancel his/her server
7. ovh won't build new servers for you since they are in eco line
8. As per OVH's ToS, they have up to 90 days to provision your server, you are not qualified for a refund for this issue.

Liso

@ihell said:
This is how ovh works:

Assuming there is only 1 server in stock
1. You ordered the server
2. Your finalized payment but payment is pending manual validation
3. At this stage, the server is not assigned to you and is still in stock pool.
4. Someone else ordered the server, paid, but not require manual review.
5. Your order is validated, but there's no server left.
6. You have to wait until someone cancel his/her server
7. ovh won't build new servers for you since they are in eco line
8. As per OVH's ToS, they have up to 90 days to provision your server, you are not qualified for a refund for this issue.

What the hell

JamesRoi

@aqua said:
First mistake: Order from OVH.

I made the mistake of buying 20x VPS for testing from them, because of their sht it was put on hold for 90 days.

AuroraZero

@Liso said:

@ihell said:
This is how ovh works:

Assuming there is only 1 server in stock
1. You ordered the server
2. Your finalized payment but payment is pending manual validation
3. At this stage, the server is not assigned to you and is still in stock pool.
4. Someone else ordered the server, paid, but not require manual review.
5. Your order is validated, but there's no server left.
6. You have to wait until someone cancel his/her server
7. ovh won't build new servers for you since they are in eco line
8. As per OVH's ToS, they have up to 90 days to provision your server, you are not qualified for a refund for this issue.

What the hell

Welcome to the convoluted world of OVH

Neoon

@Liso said:

@ihell said:
This is how ovh works:

Assuming there is only 1 server in stock
1. You ordered the server
2. Your finalized payment but payment is pending manual validation
3. At this stage, the server is not assigned to you and is still in stock pool.
4. Someone else ordered the server, paid, but not require manual review.
5. Your order is validated, but there's no server left.
6. You have to wait until someone cancel his/her server
7. ovh won't build new servers for you since they are in eco line
8. As per OVH's ToS, they have up to 90 days to provision your server, you are not qualified for a refund for this issue.

What the hell

As expected, EOL hardware, can only provide what they have.
Plus OVH tends to oversell stock.