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HostUS VPS down for one day and no response from support center

aosorioaosorio Member
in Outages

Since yesterday my VPS is down, I reported that to support center but I haven't received any response as of now. Is there anyone else having this experience?

Comments

  • lowendclientlowendclient Member

    To my experience most low-end providers took at least 1 week to reply to your ticket.

    Thanked by 1JasonM
  • JasonMJasonM Member
    edited October 2022

    @aosorio said: Since yesterday my VPS is down, I reported that to support center but I haven't received any response as of now. Is there anyone else having this experience?

    they are similar to deadpool now. Tickets never answered until for a minimum 2 weeks. Open this thread if you do not receive a response from HostUs in 14 days. Till that time you can find another reliable vps provider here.

  • speedypagespeedypage Member, Patron Provider
    edited October 2022

    @lowendclient said:
    To my experience most low-end providers took at least 1 week to reply to your ticket.

    Mean while if you're a SpeedyPage customer... our average first response time for the month of September was 0.91 Hours :blush:

  • vivucloudvivucloud Member

    @speedypage said:

    @lowendclient said:
    To my experience most low-end providers took at least 1 week to reply to your ticket.

    Mean while if you're a SpeedyPage customer... our average first response time for the month of September was 0.91 Hours :blush:

    support is good but lack of servers =)

  • speedypagespeedypage Member, Patron Provider

    @vivucloud said:

    @speedypage said:

    @lowendclient said:
    To my experience most low-end providers took at least 1 week to reply to your ticket.

    Mean while if you're a SpeedyPage customer... our average first response time for the month of September was 0.91 Hours :blush:

    support is good but lack of servers =)

    Yeah, our demand has been very high and we've been struggling to keep up :(

    We're about to launch Ryzen 5950X's in the UK however and starting off with a very healthy amount of capacity to hopefully alleviate some of the demand while we wait on new hardware in both the US & Singapore (which are also on the way).

  • cybertechcybertech Member

    one day? wait till you order from virmach.

    Thanked by 1miu
  • GravelyGravely Member

    Yeah.... Moved all our services away recently.

  • miumiu Member

    Is all and sounds all strange for me because:
    I am with hostUS from 2014 and till now i have zero outages and problems

    And i have several VPSes in each their location (KVM and oVZ too) and not only luckily 1 VPS what is currently UP (like virmache warriors often have)

    So from this angle view (my personal experiences or say fortune) i would rate them very good and as stable provider

  • miumiu Member

    From above mentioned reason (zero problems or outages) i was not forces from 2014 open 1 tech related ticket till now.

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