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[PLEX] Important notice of a potential data breach
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[PLEX] Important notice of a potential data breach

I just got this email. You might want to change your PLEX password and any other account that shares the same password (you really shouldn't have done that anyway though)

Dear Plex User,
We want you to be aware of an incident involving your Plex account information yesterday. While we believe the actual impact of this incident is limited, we want to ensure you have the right information and tools to keep your account secure.
What happened
Yesterday, we discovered suspicious activity on one of our databases. We immediately began an investigation and it does appear that a third-party was able to access a limited subset of data that includes emails, usernames, and encrypted passwords. Even though all account passwords that could have been accessed were hashed and secured in accordance with best practices, out of an abundance of caution we are requiring all Plex accounts to have their password reset. Rest assured that credit card and other payment data are not stored on our servers at all and were not vulnerable in this incident.
What we're doing
We've already addressed the method that this third-party employed to gain access to the system, and we're doing additional reviews to ensure that the security of all of our systems is further hardened to prevent future incursions. While the account passwords were secured in accordance with best practices, we're requiring all Plex users to reset their password.
What you can do
Long story short, we kindly request that you reset your Plex account password immediately. When doing so, there's a checkbox to "Sign out connected devices after password change." This will additionally sign out all of your devices (including any Plex Media Server you own) and require you to sign back in with your new password. This is a headache, but we recommend doing so for increased security. We have created a support article with step-by-step instructions on how to reset your password here.
We'd also like to remind you that no one at Plex will ever reach out to you to ask for a password or credit card number over email. For further account protection, we also recommend enabling two-factor authentication on your Plex account if you haven't already done so.
Lastly, we sincerely apologize to you for any inconvenience this situation may cause. We take pride in our security system and want to assure you that we are doing everything we can to swiftly remedy this incident and prevent future incidents from occurring. We are all too aware that third-parties will continue to attempt to infiltrate IT infrastructures around the world, and rest assured we at Plex will never be complacent in hardening our security and defenses.
For step-by-step instructions on how to reset your password, visit: https://support.plex.tv/articles/account-requires-password-reset
Thank you,
The Plex Security Team

Thanked by 3Void Logano equalz

Comments

  • VoidVoid Member

    Thanks for sharing this.

    Thanked by 1sanvit
  • doghouchdoghouch Member
    edited August 2022

    access a limited subset of data

    Emails, usernames and password hashes. Best part: “data that includes” (so probably a non-exhaustive list). Very limited! /s

    “At least your credit card info wasn’t stolen!”

    • someone at Plex HQ

    Edit: Added a small joke.

    Thanked by 1sanvit
  • Another reason to migrate to Jellyfin perhaps.

  • @dahartigan said:
    Another reason to migrate to Jellyfin perhaps.

    When theres TV app support.

  • dahartigandahartigan Member
    edited August 2022

    @stefeman said:

    @dahartigan said:
    Another reason to migrate to Jellyfin perhaps.

    When theres TV app support.

    What ya talking about? I'm using it right now watching Live TV on my Roku. There are lots of TV apps for Jellyfin.

    EDIT: Link - https://jellyfin.org/clients/

  • stefemanstefeman Member
    edited August 2022

    @dahartigan said:

    @stefeman said:

    @dahartigan said:
    Another reason to migrate to Jellyfin perhaps.

    When theres TV app support.

    What ya talking about? I'm using it right now watching Live TV on my Roku. There are lots of TV apps for Jellyfin.

    EDIT: Link - https://jellyfin.org/clients/

    edit: Nice, thanks.

  • emghemgh Member

    I don't like how Plex is centralized. I get why they'd want to be, but I just feel like it's not the perfect way to handle a self-hosted "ISO Library".

    Used it myself and liked it (just played around, nothing existing for more than a few hours), but I still feel like the centralized part of it isn't optimal for what most people here use it for.

  • jhjh Member

    anyone else not getting the verification email?

  • DPDP Administrator, The Domain Guy

    @jh said:
    anyone else not getting the verification email?

    What verification email?

    I've just reset my password successfully.

  • @DP said:
    What verification email?
    I've just reset my password successfully.

    For some accounts, you don't even get to access your account. It will immediately ask for your email to reset the password, and you need to click on the link in the email before you can do anything.

    Thanked by 1DP
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