Hostiko.com.ua 's bandwidth policy should be more explicit

angstrom

@hostiko

Your lengthy replies above are not so easy to follow, but our advice to you is to be as explicit and accurate as possible regarding the bandwidth allowance on each of your plans in order to avoid possible misunderstandings

I agree that the OP had unrealistic expectations, but this was largely due to a lack of explicitness on your part regarding the bandwidth allowance for the plan in question

hostiko

@Mumbly said:
What about to clearly state what bandwidth quota every package include instead of advertise on the site package with "non-guaranteed 200 mbps speed" which obviously you can't deliver with those packages?
How's clients fault that you arbitrary decided that they spent too much of your "non-guaranteed 200 mbps speed" bandwidth for the price they pay?
Don't get me wrong, I understand what's fair-share "non-guaranteed 200 mbps speed" policy and acting according to that, but you obviously don't.
You're keep saying that they don't pay enough for more bw while it's solely your fault for selling on your site something what you're not willing to deliver because "they pay only 1.47 $/month".
Just fix your packages then, write clearly what they include and there won't be any misunderstanding.

Thanks for your explanation, we will take into account your review. Right now we are developing new billing panel, which includes fresh tariffication, into which we will include more correct description.