How long does it take for HostHatch to reply to the support tickets?
HostHatch broke IPv6 on my server after their 14th July 2022 maintenance.
No matter what, the IPv6 doesn't work, following the new configuration: https://docs.hosthatch.com/networking/#ipv6-configuration
I created a support ticket on 2022-07-21. No response for the next two weeks.
Since my project is partially depended on IPv6, I created another ticket on 2022-08-02, marking it as "urgent", and on 2022-08-05 I got a reply with apologizes for the delay and that they're looking at this. Here we are, 15 days later no reply or update.
I'm scared what would happen if there was some more serious issue, e.g. a hardware failure?
Has anyone else experienced such delays in support replies from HostHatch?
To be honest, I'm thinking of moving back to netcup. This provider seem to be unstable and I can't trust it anymore.