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Oracle Cloud - UK Heatwave
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Oracle Cloud - UK Heatwave

karanchookaranchoo Member
edited July 2022 in Outages

Just Got this email few hours back from Oracle Cloud. idk if its posted here or not.

We have identified an issue potentially affecting multiple Oracle Cloud Infrastructure services in the UK South (London) region.

Current Status: As a result of unseasonal temperatures in the region, a subset of cooling infrastructure within the UK South (London) Data Centre has experienced an issue. As a result some customers may be unable to access or use Oracle Cloud Infrastructure resources hosted in the region.

The relevant service teams have been engaged and are working to restore the affected infrastructure back to a healthy state however, as a precautionary measure, we are in the process of identifying service infrastructure that can be safely powered down to prevent additional hardware failures. This step is being taken with the intention of limiting the potential for any long term impact to our customers.

The next update will be provided as events warrant.

Edit ( adding updates)
Updates in next hours

Oracle Cloud Infrastructure Customer,

We're continuing repair work on cooling systems in the UK South (London) datacenter to further reduce operating temperatures and mitigate service impact.

Temperatures continue to trend downwards as the cooling infrastructure is repaired and non-critical hardware is powered off. As the operating temperatures approach workable levels, some services may start to see recovery.

Customer Impact: Customers may be unable to access or use Oracle Cloud Infrastructure resources hosted in the impacted region.

and next Hour.

Oracle Cloud Infrastructure Customer,

We're continuing repair work on cooling systems in the UK South (London) datacenter to further reduce operating temperatures and mitigate service impact.

Datacenter temperatures have reached workable levels and service team engineers are now able to begin working to restore the impacted services. Impacted services are monitoring the recovery process as affected service infrastructure is restored to an operational state.

Comments

  • jarjar Patron Provider, Top Host, Veteran

    From East Texas I gotta say, watching the talk of the heat wave in London is hilarious.

    Up until someone gets hurt of course. The temperature being what I would consider a glorious, wonderful day here, any heat you're not prepared for is worse than the heat you are prepared for. Obviously, here, prepared for it.

    Thanked by 2netomx Chuck
  • VoidVoid Member

    Current Status: As a result of unseasonal temperatures in the region, a subset of cooling infrastructure within the UK South (London) Data Centre has experienced an issue.

    They make it sound like the DC used to be cooled by regular wind or something

  • Thats why god put them on an island. 3 degree more than normal and they cant cool down their DC

    Thanked by 1emgh
  • yoursunnyyoursunny Member, IPv6 Advocate

    Oracle Cloud should move to our South Pole Colocation facility.
    If my data center ever gets a heatwave, the humankind has already ended.

    Thanked by 1Arkas
  • @jmaxwell said:

    Current Status: As a result of unseasonal temperatures in the region, a subset of cooling infrastructure within the UK South (London) Data Centre has experienced an issue.

    They make it sound like the DC used to be cooled by regular wind or something

    If aircon systems are dumping heat outside, they will be a lot less effective as the outside heats up. You end up pumping more power into circulating coolant and that generates heat, so you eventually hit a point where you can't do any better either because your cooling kit just can't or it starts defeating itself. Ya cannea change the laws o' physics, Jim.

    @gbzret4d said:
    Thats why god put them on an island. 3 degree more than normal and they cant cool down their DC

    A bit more than 3°C over normal. 30°C is considered bloody warm, the highest temperature anywhere in the country in 2021 was ~32°C, and we were more than 40°C in many places today so more than 10° over what most here would consider normal. (86°F already hot, 90°F last year's record, above 104°F in several places today, for those who refuse to drink proper tea but won't let go of our ancient silly imperial units of measurement)

  • @MeAtExampleDotCom said:

    @jmaxwell said:

    Current Status: As a result of unseasonal temperatures in the region, a subset of cooling infrastructure within the UK South (London) Data Centre has experienced an issue.

    They make it sound like the DC used to be cooled by regular wind or something

    If aircon systems are dumping heat outside, they will be a lot less effective as the outside heats up. You end up pumping more power into circulating coolant and that generates heat, so you eventually hit a point where you can't do any better either because your cooling kit just can't or it starts defeating itself. Ya cannea change the laws o' physics, Jim.

    @gbzret4d said:
    Thats why god put them on an island. 3 degree more than normal and they cant cool down their DC

    A bit more than 3°C over normal. 30°C is considered bloody warm, the highest temperature anywhere in the country in 2021 was ~32°C, and we were more than 40°C in many places today so more than 10° over what most here would consider normal. (86°F already hot, 90°F last year's record, above 104°F in several places today, for those who refuse to drink proper tea but won't let go of our ancient silly imperial units of measurement)

    Pretty much this. When I lived in the Midlands people were on the "brink of dying" when it hit 25. Hilarious for me but not so for them.

    Thanked by 1netomx
  • Which location are oracle meaning?
    London or Newport?

  • ErisaErisa Member

    @gbzret4d said:
    Which location are oracle meaning?
    London or Newport?

    The incident email explicitly mentions London.

    Thanked by 1gbzret4d
  • Interesting that Google Cloud's London DC also went down for the exact same reason https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2 . Do they share a DC.

  • emghemgh Member

    @Centaur said:
    Interesting that Google Cloud's London DC also went down for the exact same reason https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2 . Do they share a DC.

    Yes, or, London might be the same city for both Oracle and Google.

    Thanked by 1gbzret4d
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