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Long outage at Racknerd LA DC02
There was a quarter of an outage that affected LA a couple of weeks ago, and my server in LA has just been inaccessible for about an hour and a half. Although as I was writing this, it just came back online.
Any idea what's going on here @dustinc? There was nothing about it on the status page.
Comments
Your outage was doubled
And what may I pray ask makes you think that posting this here will solve this?
this end is.....
Go to virmach
If he posts the Ticket number, he gets his bandwidth doubled again?
Well, it's already "solved" in that connectivity has been restored. But maybe @dustinc might know more about the outage than anyone else, especially it was quite long but not picked up by their status page.
Double of 0?
Given x is his bandwidth and usually its higher than 0 except @dustinc fucked up, it should be doubled.
Who says there is a limit on doubling, its infinite.
[deleted]
Go to HostHatch
Hi @ralf -- appreciate you reaching out.
We prefer tickets through our helpdesk as our response times are quite fast, considering our availability is truly 24x7 you'll often times experience responses/solutions within a few minutes.
This does sound like it could be an isolated incident (i.e. could be caused by a configuration issue within the OS level or a firewall set up within the OS such as iptables rules or CSF). Without looking at your account specifically, it’ll be hard to say at this point in time.
Feel free to e-mail me at [email protected] with the VPS IP in question — I will then verify if we can see any visible issues with that VPS IP from our end, and if not will assist you further with troubleshooting this from your VM’s OS level (as long as you’d provide us with temporary root credentials).
Thank You for doing business with RackNerd and for being our valued customer.
Yeah, for Racknerd, I'd definitely try sending a ticket first. I got myself IP-banned from WHM and cPanel a couple of days ago (was fooling around with WebDAV), asked for whitelisting, and it was done and replied to in 4 minutes.
I also haven't noticed any lengthy downtime on my 3 VPS and 1 reseller at DC02 since getting them last November. I am monitoring just the 1 reseller and 1 VPS, though.
It wasn't my VPS specifically - hetrixtools showed the machine inaccessible from 3 different locations in the US and from Europe, so obviously just a network issue. I just wondered as last time there was an outage, there was a very clear problem with the upstream that Dustin explained about here. And this was for quite a long time, so I figured I should flag it in case it was something serious.
I guess mostly it's noticeable because my connectivity to my RN machines hardly ever goes down.
Yep.
Out of my 3 boxes at LA DC02, 2 of them were down for about a hour and half. But I have nothing critical there. Also these are free VPS won last BF, don't want to complain or ticket anyway.
I have a VPS in LA DC02 and I didn't even realize it.
Hi @ralf -- when you mention it wasn't your VPS specifically, what do you mean by that? I assume on Hetrix, you are monitoring your VPS IP address itself, right?
We have not had any widespread outages in Los Angeles other than the incident you speak of from weeks ago (which was upstream and has since been fully resolved) - which leads me to believe this is an isolated issue. Either way, happy to look into this for you if you can send me an e-mail with your VPS IP - [email protected]. From there, I'll double-check to see if we can see any visible issues with that IP from our end, and if not we will go from there and assist you with the next troubleshooting steps.
Hi @rattlecattle -- Thank You for being our customer
Was this as of yesterday, or? It sounds like you're referring to the outage from weeks ago (which was already discussed here previously and on our status page), but just wanted to make sure as we haven't experienced any recent widespread outages after that one.
Hi @Carlin0 -- Glad to hear your service is working seamless We aim towards to providing service that our customers can rely on. And if/when outages occur, it is shared with full transparency on our status page.
We hope that you expand with RackNerd, as your operation/needs grow 👊
By posting here you get doubled your time for the response.
this what i like with Racknerd. Very few hosts put up a notification on status page. It saves time of customers wondering and logging into the VMs.
Yes this was on 9th of July.
HetrixTools reports a downtime of 1hr 40 mins.
Same for both VPS at LA DC02.
The actual downtime is quite likely less than that as the ping monitors are set at 10min interval.
Hi @rattlecattle -- the good news is that we utilize Hetrix as well (in addition to our internal monitoring scripts) for the monitoring of our primary hypervisors (we don't monitor individual VM's, but we do monitor primary host nodes). This will make comparing stats simple and transparent between your VM and the host node. Please also make sure you've added HetrixTools' monitoring probe IPs to your firewall allow list as well, if you are running a firewall (to avoid false positives): https://docs.hetrixtools.com/uptime-monitoring-ip-addresses/
Feel free to e-mail me at [email protected] with your VPS IP so I can review what node you're on, and once we identify that, I'll be happy to compare/share the stats we see from Hetrix from the host node level as well. We’ve extended these reports with @ralf as well as he has reached out via email (at this time, that issue does appear to be isolated/unrelated to the host node itself, could have been be a firewall or something within the OS etc, but we're continuing to monitor and keeping a close eye nonetheless).
Thanks @dustinc for looking into this. I've sent him some more details, but interestingly looking at my logs it's clear during the period that hetrixtools was reporting an outage to me (from every location), I was still getting a periodic ssh scan (about once every 5 minutes, about the same as normal), so it's clear I definitely had at least some, if not full, connectivity at this time, so it's entirely possible the problem was with hetrix not networking connectivity in general from RN. Although also interestingly, I had some logs about NTP connection errors in that time period, which I never normally see, but also some after I managed to log into the VM to check it. So who knows. By the time I noticed the hetrix report, I could log into the server fine, although hetrix was already reporting it as up again so that doesn't prove much.
Anyway, props to @dustinc for looking into it, especially after I'd said it's not a machine as I use much, so it wasn't really a big deal.
EDIT: I just realised too, especially on a Sunday when he should be relaxing!
Thank You for recognizing that @ralf
We're an entire team here committed to providing competitively priced products, along with support that our customers can count on, especially in the times most critical. Rest assured we'll always be here to help.
but calm, an advantage RackNerd fast response that I feel. even when I had a problem with LA, asking to move to SJ didn't wait long, a matter of minutes can be used on a new VPS. they respond to customers with the same portion, do not differentiate between low price customers or small customers, always respond quickly. succes RackNerd @dustinc keep improving to stay the best..
** edit I hope there will be a new server added for LA (eg LA DC-06, LA DC-07 and so on hehehehe)
Tokyo DC-01
It probably won’t solve anything but a chance to complain about a provider, who here would miss that?