KVM VPS in Almere, NL starting at only 15€/year | PP - BTC - Alipay - Unionpay +more

drizbo

@HostSlick said:

@Calypso said:

@HostSlick said:
You can request refund within 24h of order if you are unhappy, contact support
https://hostslick.com/clients/submitticket.php?step=2&deptid=1

Must I interpret this answer as a "this is what we consider normal for this deal"?

This Isnt a support ticket. Is it?

You can make Ticket for refund
You can make Ticket for Solving issue / being moved to other node etc etc etc

You must interpret it as

"Please contact support"

Or how you expect this being solved?

Im not a magican.

But yes, if you are unable to use support ticket System we are Better of refunding and just cancel Business

Dear diary, today I decided to spit in my food.

tester4

@HostSlick said:

@Calypso said:

@HostSlick said:
You can request refund within 24h of order if you are unhappy, contact support
https://hostslick.com/clients/submitticket.php?step=2&deptid=1

Must I interpret this answer as a "this is what we consider normal for this deal"?

This Isnt a support ticket. Is it?

You can make Ticket for refund
You can make Ticket for Solving issue / being moved to other node etc etc etc

You must interpret it as

"Please contact support"

Or how you expect this being solved?

Im not a magican.

But yes, if you are unable to use support ticket System we are Better of refunding and just cancel Business

This isn't the way to respond to a client complaining about poor performance, maybe you should put the same amount of focus into having non-overloaded nodes and they wouldn't have to complain about poor performance! :-)

Ght

Nice offers but would love to see any Ryzen 7-9 Servers in the future.

HostSlick

@Ght said:
Nice offers but would love to see any Ryzen 7-9 Servers in the future.

We can offer dedicated servers with ryzen7/9, 64gb/128gb ram/nvme starting at 147€/m. VPS are not planned at this time. If its interesting, you can contact us for quote:)

Void

@tester4 said:

@HostSlick said:

@Calypso said:

@HostSlick said:
You can request refund within 24h of order if you are unhappy, contact support
https://hostslick.com/clients/submitticket.php?step=2&deptid=1

Must I interpret this answer as a "this is what we consider normal for this deal"?

This Isnt a support ticket. Is it?

You can make Ticket for refund
You can make Ticket for Solving issue / being moved to other node etc etc etc

You must interpret it as

"Please contact support"

Or how you expect this being solved?

Im not a magican.

But yes, if you are unable to use support ticket System we are Better of refunding and just cancel Business

This isn't the way to respond to a client complaining about poor performance, maybe you should put the same amount of focus into having non-overloaded nodes and they wouldn't have to complain about poor performance! :-)

Looks like it hit a nerve. Providers with this attitude is exactly the ones we avoid.

gbzret4d

Already sold out, nice attitute here in the thread, stay away guys

tridinebandim

are these guys a cult

elixir

@jmaxwell said:

Looks like it hit a nerve. Providers with this attitude is exactly the ones we avoid.

Based on my experience I can't recommend them for production use, details below:

I got an email my VPS was suspended, no explanation. Opened a ticket and it took them couple of days to respond. Claimed it was an automated 'flagged for review' and was now unsuspended.

After this the VPS still showed offline in panel and I was unable to use it. Again, radio silence when I asked via ticket.

Then magically it showed up online few days later - it was a little over a week of downtime. In short, it's great for idling (which is what mine has been doing) but not for any serious use.

If you are looking for something in the same region, I'd recommend @LiteServer - much more reliable at a slightly higher price point.

Mumbly

@elixir or anyone, is your HostSlick VPS right now up & running?
They had power outage 8 hours ago, they responded pretty quick that it's fixed several hours ago, but since then no response and my VPS still down.
Network status does not show any issues currently. I am wondering if my case is isolated.

Mumbly

Edit. - got response I requested (to be fair to them)

HostSlick

@Samael said:
Edit. - got response I requested (to be fair to them)

The affected Rack, the VPS Node you are on is racked in has been fixed and rephrased the Power feeds.

Mumbly

My short update (to be fair to the host).

Sometimes "things" happens, we know that and I must admit that I was a bit nervous, but all in all HostSlick handled it well. They communicated and they fixed issue. Nothing to hold against them here.
Thanks for quick response.