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hosthatch's NVME VPS has very low IO speed
The VPS of HOSTHATCH I bought is a promotion package for Black Friday 2020, with an annual payment of $60, with the following configuration
I bought this server only as a backup server, so although I found it to have very low IO speed in my routine testing after the server was up (this is more like the IO speed of a mechanical hard drive rather than an NVME hard drive) and no feedback to hosthatch . And this problem may also be caused by the sale of too many VPS in a short period of time during the big promotion.
More than a year later, I need to transfer some services to this VPS, test again, and find that its IO speed is still the same, which is unacceptable for the service I run, so I give feedback to hosthatch, however A month has passed and hosthatch still hasn't solved my problem.
Should I give up the idea of moving services to HOSTHATCH and drop this server?
Comments
Weird, can you post
yabsresult here? And you may be spot on, I think hosthatch is overselling its node and going contabo pathi believe, this thread will be closed soon
i dont think HH oversold their node but rather their disk config isn't optimum. or having NVMe issues.
why so many hosthatch negative threads popping up on LET in last few weeks/months?
are they going on the hostsolutions way??
Here is the
yabsresultVirtio enabled?
I think because of their slow customer service
you file a ticket normally and you have to wait a month, two months or even forever 
ubuntu20.04 Virtio enabled default
I don't want to take up public channels to talk about this kind of issue. Unfortunately, HH officials don't reply, and I don't know that such topics are discussed elsewhere.
Which location
Same in Chicago
While I agree that NVMe drives should benchmark faster, have you considered if your use actually needs super fast io?
A ton of people stress over benchmarks then turn around and run static, low traffic sites that wouldn't even utilize the majority of the resources available to them.
If it's benchmark porn you're looking for, pretty sure NexusBytes and TerraHost will have most providers beat.
Just looked at my HH VPS. According to my benchmark 1 MB (buffered) read is about 1.5 GB/s and 4k/4T speed is ca. 15 MB/s and ca. 4000 IOPS.
That's not great for an NVMe but neither is it particularly measly; I've seen much worse. And that's a VPS from their promo that is, a 26xx v2 based box (translation: low end). That said, that VPS actually is among the better ones in that (rather typical for LET) class and the price is very low too. Accordingly one should not expect to find the fastest Samsung pro NVMes in such a box. I agree with @MannDude; if you want more, pay more.
TL;DR absolutely nothing to complain about. Excellent uptime and really nice performance for the money.
They do actually have these (enterprise Samsung Gen4 NVMes) in their newer AMD EPYC servers. Have you benchmarked those? The prices for the new servers during Black Friday 2021 were around double the price of the old servers during Black Friday 2020 (for example $70/year for 8GB RAM + "60GB" disk instead of $60/year for 16GB RAM + 80GB disk), but after using both I think it's 100% worth it. They feel far faster for regular day-to-day usage.
In fact, your data is much better than mine
my benchmark 1MB read is 0.1GB/s and 4k/4T speed is 6MB/s and ca. 1500 IOPS [cry]，I wouldn't have any complaints if my VPS performed as well as yours
This is from mine in the NY. Same plan.
`Sun Apr 3 10:47:35 CEST 2022
Basic System Information:
Processor : Intel(R) Xeon(R) CPU E5-2690 v2 @ 3.00GHz
CPU cores : 3 @ 2999.836 MHz
AES-NI : ✔ Enabled
VM-x/AMD-V : ❌ Disabled
RAM : 15.6 GiB
Swap : 1024.0 MiB
Disk : 77.7 GiB
fio Disk Speed Tests (Mixed R/W 50/50):
It still looks good. So I guess maybe it's the node's problem.
Hosthatch is known to have slow support for promo packages and they resolve tickets starting from the oldest tickets. You bring yourself to the back of the queue every time you make a new reply.
Drop the server if you can't wait for their slow support.
Your VPS is at least UP.
My netherland box is down for some time and no one to respond to ticket.
I noticed there's like 5 recent threads closed about downtimes and various issues at several hosthatch locations. That's far beyond their "slow response time" issue.
if this is true, @hosthatch should write it in the TOS so people stop criticizing.
For the price we pay, I accept and understand the priorities of the business, but that should be clear and in writing.
I've indeed seen much low IO speed.
But there's no excuse to not respond for days when server is down.
I understand slow response regarding various support requests like rDNS (they have this in control panel tho) or some non working template and similar, but there's absolutely no excuse to keep people in the dark for days or weeks without one single response when there's downtime issue at host own side.
Of course not, the acceptable statement would be a written paragraph saying that promotional servers support time is N days, everything before that would be a bonus.
I understand and respect the provider's decision if this was the case, but the provider prefers to ignore the tickets which leads people to open threads here and in other forums, which only creates an unprofessional image and promotes brand erosion
Not i the new panel. I have one ticket opened for almost one month asking to remove the reverse dns .. this takes them 5 minutes to solve, but here we are ¯_ツ_/¯
Sorry for the Off Topic, this takes us to another thread!
Thanks for your complaint. Unfortunately we don’t care and your thread will be closed because how dare you complain about a top provider ?
To be fair - the previous threads were closed because they were created by (seemingly) the same person, so it was spam.
Nope. I only have 1 HH VPS and that's a cheap 26xxv2 one. Compared to quite a few other VPS with that processor generation my @hosthatch VPS is actually a pleasure to use and among the fastest.
Sorry for you, I guess you are on a bad (too many abusers?) node. That said, sorry, but your benchmark data don't make sense. Assuming that your 1 MB speed is read speed while 4k/4T is write speed (i.e. analog to the results I provided). But even otherwise something is definitely wrong with your results or benchmarking because 4k (multi threaded or not) is THE "killer", the slowest mode (actually block size) while 1 MB is the fastest. So I suggest you benchmark again and make sure to use the right parameters.
If you see complaint threads closed, it means that the provider has paid for:
LET Provider Tag gold $800/year
https://lowendtalk.com/discussion/comment/3389892/#Comment_3389892
My HostHatch Chicago 250GB HDD server is still working fine.
I don't measure I/O performance whatsoever since it's only for automated backups.
here is the test result
hosthatch
my other VPS (ultravps.eu normal SSD not NVME SSD, €8.4 per quarter)
my other NVME VPS (greencloudvps $55 per Year)
You never answered whether or not the disk io had any negative impact on your site or project that you use the VPS for.
Too many people stress out over metrics that they can't even fully utilize with their projects.
I need to run a database service, its capacity is about 50G, and it needs intensive read and write io, slow io speed will have a great impact on performance.