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Do yourself a favour and dont buy shared VM if you want best performance. Especially not 6core for 9$.
Noted.
if you have that much experience, your topic here seems even more strange. one would assume you have a more fair expectation of what you can get for your money and depending on the sort of provider you buy from.
If you that rarely withdraw/ask for a refund, it suggests that there is more to the story than just a mediocre vserver...
'I don't want to tell the name, so they can do the right thing' - how so, when they are not even registered here? are you rather trying to retaliate?
also you seem to judge very quickly and call a very few selected numbers 'really bad performance' without backing your claims by any real numbers of value. why not just post a full yabs here for everyone to see the full picture?
again: nothing wrong with you withdrawing from the contract within the correct legal scope. provider should refund and be done with it anyway.
still doesn't change the fact that I think you should adjust your expectations or we'll see more of those threads of you every other week.
I understand your hesitance to listen to what @Falzo is saying @vitobotta but if you get past any hit to pride and look at the content, what he's saying is going to be very useful for you as you shop around. This forum has a lot of exceptionally smart shoppers, he's one of them. Pay attention and you'll be one of them.
Refund issue aside, it does look like you need some improvements on the shopping and expectation fronts, no shame in that.
but is single-homed (prob only bgp session on upstream router) with only 2x /24s to active-servers.com
https://active-servers.com/ddos-protection.php
strange
I dunno, specs aside - he's in the EU, he reasonably expects a 14 day withdrawal period from the contract with a refund of everything except reasonable costs.
The performance he's seeing might be explained by block size etc, but it doesn't matter. The right to withdraw applies without needing a reason.
That's going back to the refund issue, I was setting it aside for the technical.
Get a refund that's fine, but improvements on shopping and expectations could reduce occurrences and that's beneficial in many ways.
I understand that I need to adjust my expectations. Lesson learned I guess. But the fact remains that I am entitled to a refund and they are trying to avoid giving me one.
looks like a sole trader trying to grow ... he ran under §19 not too long ago I think. obivously calling himself 'company' as well as founder and ceo, does not make him a bigger legal entity anyway ;-) ;-)
on a sidenote: is your photographer really named 'Mustermann' ? ;-)
My Unesty YABS:
Meh. It was much better a few months ago.
on a sidenote: is your photographer really named 'Mustermann' ? ;-)
I just found it still says on some pages the paragraph 19, so might be.
Maybe photographer wants to stay anonymous
German providers can be very to the point about what you write. If you just write refund or cancellation, then they might deny it.
You need to clearly state that you want to revoke the contract. Use the model cancellation form (if they have one, which they state in their terms).
Please tell me this is not about a petty amount of 10 euros or something silly?
How much IO are you getting? 189 MBs isn't that low. I mean it's beside the point though that you can probably legally win them based on the law.
@vitobotta Why stop at a paypal dispute? This isn't about the money, it's about protecting your rights. Contact the consumer centres and give them trouble.
https://www.ecc.fi/
https://www.evz.de/index.html
Also, I think you may want to temper your expectations a little bit. The most premium ryzens I have seen around here are 5950x and its single-core score is 1686 and 16555 multi-core.
https://browser.geekbench.com/processors/amd-ryzen-9-5950x
And 16555 divided by 32 threads gives you 517. Is a single-core score of 800 necessarily bad? I think not, if you were paying just 9 euros for 6 cores.
As a side note, that company is not listed as commercial provider of telecommunication services by German Federal Network Agency (Source, pdf).
So strictly speaking, at least according to German telecommunication law (TKG), they most likely aren't allowed to provide such services in Germany.
Maybe this could help you revoking your contract.
Cuz you seem quite retarded to me if you are quoting EU laws when requesting a refund from some 5-10€ VPS which you bought with an intention to return anyway.
I bet the provider wont care and will quote its own ToS back to you.
Go sue them instead if its important to you lol.
Again! it's not for the small amount, but for the principle. Hope that it's clearer if I repeat it once again.
I just got the refund after I replied angrily asking them to cancel my service immediately and make sure I won't be charged again. And they didn't even give a full refund lol. They refunded 8.42 euros out of 8.99 that I paid. Unbelievable. What kind of company is this?
I've seen that kind of "SSD" performance only with Contabo if memory serves me well. Any other provider I have used that sells at least regular SSD storage with virtual servers had much better performance than that.> @NoComment said:
I got the refund in the end, although I wish they had been professional about it. But surely they cannot expect good publicity or reviews from me.
I understand, you are not the first one to point it out and I agree that I shouldn't expect too much from a 9e server. But my point here is that I have a right by law to request a refund without explanation if I do that within 14 days. I am entitled by law to try a product or service I purchase online (apart from digital downloads like music and video or software) and cancel it if I don't want it anymore or even if I just change my mind. This is the law. One can agree or disagree with how it works but that's how it works. In my humble opinion this law makes sense.
I have used Ryzen servers from some providers (the most recent being Terrahost) that gave me around 1700 for the 5950X. At the moment I have one server with ST Hosting that gives me over 1200 with a 3970X.
Unbelievable.
The provider will quote it's own ToS which explicitly states that users are allowed refunds within 14 days? What good will that get them?
OP has stated on multiple occasions they aren't fussed about the €9 but about the principle. Money aside, this provider is breaking the law and OP wishes to do something about it, no matter how small.
I forgot to mention, do you know what they said in the last reply before cancelling my account? To my request to make sure that they don't charge me again for the service, they replied "You are responsible that no charges will be done". What? I am responsible to make sure that they don't charge me? What does that mean?
Great that you got the refund. Now, im willing to bet another 10€ myself that you are in every single fraud list out there, as Unesty loves to report any "abusive" customers.
You might get marked as fraud and rejected services by the next hosts if you are unlucky. This is why its not worth it.
Have you experienced this with them or how do you know?
It means that cancel your preapproved payments with them from paypal settings, or money will be sent over automatically even when ur no longer a customer.
I see. I'll check that now. Thanks
Cause hosts like these tend to be vengeful, especially after you named them.
This actually could be fine - at least according to German law again.
If you actually used the service within the 14 days period, i.e. used the VPS, consumed ressources, bandwidth etc., they are allowed to reduce the refund by the amount that was already used.
So if a VPS costs 9€ for one month, you are using it for 2 days and then revoke the contract, the provider would be allowed to reduce your refund by 2/30*9 = 0.60€.
However this right (compensation for lost value), although legally permitted, usually is not being enforced very often.
In the end the "don't be a dick"-rule applies to both sides.
Basically it's like tipping in USA. If you deliberately leave a low tip, its a nice way to say "fuck you". Its much more polite to not leave a tip at all, rather than show your obvious dissatisfaction.
You have to realize, that he can automate full refund with a press of a button but he has to manually change the sum and authorize a partial refund, so he actually took time just to give you 50 cents less, not to mention doing the taxes seperately for that 50 cents which you "paid" for the service since its considered income. Hence its usually better to just refund full amount and mark it off.
I'm with david on this. A refund (minus the part/time of the service used) is probably a pretty okay solution for both sides.
Surprised several comments came after the partial refund comment and no one mentioned PayPal fees. I don't know EU law but if I have to pay for someone to test my service and I'm otherwise violating the law, I'm moving out of that backwards hillbilly nazi state and to somewhere more civilized.
Surely law allows them to keep costs that they cannot unspend. Giving the client back the PayPal fee sounds more like a gift than a refund, can't refund money you never got.