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Nexus Bytes: The fastest support in the west
Hello.
In January 2020 I met this company, Nexus Bytes. I got a nice Ryzen server with 4 vcores, 4gb ram and 80GB NVme in Los Angeles, US. Around $108/year.
Man, this server is faaast.
I've run a website with a million of monthly visits here using OLS, smooth. Now it's a Directadmin server (because you get it for free, a standard license) and the NVMe disks make it easy to take backups of all of the accounts.
It's powerful.
Of course, as I'm running a bit heavy stuff, I've had some issues that Jay was able to handle super fast and very helpful. Sometimes I put so much stress on the CPU and trigger some warnings, sometimes I run out of bandwidth, sometimes I... well, a lot of stuff... and Jay or his team is there to bring solutions and peace. Like today, on Sunday, less than 3 minutes and my issue was resolved.
I have had more servers with them in the past: I remember a small varnish cache server and a free backup server.
The only bad thing is that they haven't repeated a sale like this one 😄
All the best for Nexus Bytes and the team. A top provider for sure. Recommended.
Thank you very much.
Comments
Depends.. i have 14 days ticket without single reply.
do you run wordpress or any CMS?
Oh. Maybe it's difficult to resolve. I hope it gets solved any time soon.
WordPress.
Mine gets 2-3 days on average ticket response.
Most of the times, I had reply within few hours.
I just finally got something from Nexusbytes and I got response very quickly. Surprised to see so many people liking thr 14 day non response post
14 days, at least it's better than contabo, contabo had three weeks reply time for me.
proof! yabs!
Its switching disk from virtio to ide, which with most providers i have that option in control panel, but not in theirs.
Three weeks, at least it's better than Boomer.
Boomer had six months non-reply time for me.
"The fastest support in the west" - Q: the west knows best?
did they double your storage to 20MB as compensation?
They doubled my email accounts limit from 0 to 0.
my 2 tickets where open that long they closed themselves
Sidenote: when I first signed up for nexus this wasn't how it was and Jay was very quick and responsive
The moral of the story is -
You cannot trust user reviews.
You have a lot of patience!!!
Yeah, same experience here. NexusBytes' service isn't the same as it was before.
They also have serious issues with stock availability, so if you need to expand, you may find that you can't.