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Good news. Shame I let me account credit of ~$30 IIRC expire a while back in July as it didn't make sense to keep topping up when I am only testing the service and monthly usage was low. Bunny was nice enough not to disable my account though it has a $0 balance now.
Open a ticket. They are comprehensive and helpful (and it's obviously in their interest if the speed guru of the internets can keep an eye on their improvements!).