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BuyVM review: Owner cares about his reputation and service quality. 10/10
FlamesRunner
Member
Background:
I've been using a BuyVM slice since March of 2019. Until recently, it has never had any hiccups, and the DirectAdmin license included was (and still is) a terrific value.
However, in the first (and most recent) incident, the block storage I was using had failed.
TL;DR:
- I thought I might have screwed something up with the block storage, so I tried using the built-in recovery environment on my OS, and tried a Linux rescue disk and was unable to access the slab.
- Long story short, it turned out to be a fluke in the migration of my slab that caused its deletion, and the data on it was gone.
- I was stupid and kept the backup script for it with the encryption key on the storage slab and forgot to make a local copy of it
- I had to restore significantly older backups. Silly me & lesson learnt.
- Francisco, being the great guy he is (this is not sarcastic), helped me out: without any obligation to do so, he comped the next year of service.
- BuyVM 10/10
Full ticket:
This goes to show that even the largest and most reputable of providers can make mistakes. However, it is the provider's response that makes or breaks a customer's experience. For the entirety of the services I've had with him, this was the only notable issue in almost three years.
So... Do I still trust @Francisco with my data? Sure do. Does he provide a good service for the price? Yep. Performance is great, uptime is superb -- how can I possibly give him anything but a solid 10/10?
Comments
Yeah, sorry about that.
Basically an edge case I didn't consider with our rebuilder.
We try, not perfect, but try
Francisco
#BlameFran.
Accurate for this one :P
Francisco
So much thread about Fran lately
Aha, you're also one of the people who also got their slabs involucrated. #BlameFran indeed
Context: I was unknowingly idling a broken slab for an certain amount of time, found out about it probably a few months after it got involucrated.
Even worse, he had the audacity to offer a few months of service as compensation, like who the fuck does that?
Selling a slice in Vegas. The price is negotiable.
Buyvm one of best vps provider
So very Brad Pitt :-)
In fact, the load pressure on the storage slice may be very high, according to my tests, his IO performance jitter varies greatly.
Should ticket and we can look. We've had a few users treating slabs like they're NVME's. I've been building new graphs/monitoring for it but we still miss some.
Francisco
Uptime is superb for the slices... however the slabs (at least in LUX) tend to kill themselves repeatedly without (obvious) reason. Suddenly, i/o errors, stuff on the block storage becomes unavailable... and you have to reboot the whole thing for it to come (eventually) back alive, thus ruining that great uptime of the slice. Billions are lost.
Saw this thread and felt like confirming my own 10/10 rating.
I've been with BuyVM for almost 9 months and they're my first VPS hosting experience. It's been a 100% positive adventure at stupid hot bang for buck excellent pricing. I'm running Proxmox on 3 cores with 12gb ram and 2TB slabs and performance is at a level I forget I'm actually a nested VM running multiple nested VM's simultaneously.
If I were doing more than just development and testing with this VPS perhaps I'd have a different take, but for my needs BuyVM has been sheer perfection. I do wish they offered dedicated servers, but I suspect the margins on that are insanely low and probably not worth the hassle. If they did though, dang, pretty sure I'd be hooked for life.
How is the uptime?
I'm probably a less than ideal reference for that particular metric since I use BuyVM as a development/testing lab rather than anything mission critical. So far... I've yet to hit any unscheduled outage or downtime, although it's entirely possible that has more to do with dumb luck and/or my own use case.