OVH - Is reenabling auto-renew without consent legal?
So we have many dedicated servers at OVH and very often, we need to upgrade them, so we cancel them and get a new one. However, each time we cancel a server, the server stays up forever and never gets deleted. We have to open a ticket to get it deleted. We have to fight with them each time as they reply with "Our system will delete them automatically". We got tired of having to fight with them, so we decided to just cancel them and ignore them. All was fine for about 6 months until a few days ago. The auto-renew feature on these canceled servers automagically turned on, so their system billed us 6 months for each server. We got an email saying we have 3 days to pay, otherwise they'll terminate our account and send a debt agency on us. What kind of business practice is this? More importantly, why would auto-renew turn on by itself? We have called them and they're refusing to cancel the invoices. What to do? According to them, we owe them over $4000. Why would we pay for something that we canceled?