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Comments
I think all these moves are a shame. I like NinjaHawk, but 2 days advanced notice is not long enough. But tbh, there were switches within a shorter period of time.
We have boxes in both and I'm less than happy right now. I won't be recommending NinjaHawk anymore.
Same here. I paid for both, one year, and will seriously be thinking about staying there.
I always had great service and performance from both my NinjaHawk boxes but it is moves like this that can sink a good service. Poorly played, NinjaHawk... poorly played.
Same here. Never a problem with NinjaHawk until today. 2 days is sign of poor planning.
It is urgent and short noticed but additional time can be provided if needed. All of these were planned months ago and are needed to continue our expansion but due to some unforseen situation, were not able to send the mails out in time. We do have exciting expansion coming in as well as we will be editing our terms to allow additional services such as Windows and so on and we will be entering the awesome ssd and ssd cached industry shortly.
More information can be provided over ticket. Once again, apologies for any inconvenience.
I am not going to comment on anything or explain further on forum besides what I have stated above. It will be easier to explain over support ticket. Dallas, we are moving from cx to internap so still same location and a decent network upgrade.
I already put in a ticket about the UK, I requested 14 days before changes are made. As indicated, I purchased a UK VPS because I needed a UK VPS, not a NYC VPS. Further, I need the same 14 notice for Dallas... and ideally both of these massive changes should not occur on or near a (inter)national holiday.
-Jim P.
DNS generally needs 2 weeks to clear out of caches, as some caches don't respect TTL.
Refunds should be in order here it's pretty unacceptable.. If UrPad can off full and pro rated refunds so can NinjaHawk...
From Dallas to Dallas ... ok.
From UK to NY ... wtf?
Providers started quite a lot of continent changes during the last weeks...
I've sent in a ticket asking for another week for my TX box IP change. I've already started looking for a new provider for my UK box.
I'm sure the guy with the N in his name up there will take care of everyone best he can. He's good people.
I am on my phone so can't explain much but if you are on internap, your vps will stay as it is . Only clients on corexchange will be moved.
Once again, I am extremely for the short notice but it is the best for business and needed for our upcoming expansion.
Guys don't freak out, obviously they will offer pro-rated refunds to anyone affected by this move...
Assuming that's Dallas, then I should be OK as my VPS is already in Internap. UK... that's another issue.
Look, @seriesn, folks like me are ready to be understanding and compassionate about necessary changes. But dropping a 2 day notice (on a quasi holiday weekend) is not the way to achieve that. Best wishes.
I do fully understand that. Even after the migration, you will leave the vms working till the first for any error. The plan was there but real life issue got in and it was my fault. I completely understand that. Another email got sent out to remove texas related confusion. I will fully work with everyone to make this smooth. But trust me when I say this, our upcoming upgrades will make everyone happy.
I do understand the issue with holidays be assured though, your old vm will be available throuhout the holidays
Business decisions tbh. Nothing else.
@seriesn is it due to foreign currencies value?
3 months ago when I paid a service for EUR 5, only cost me IDR 47,500
2 days ago when I paid the same amount for the same service, it cost me IDR 79,000 quite a hike eh?
You mean to tell me that currency rates CHANGE? gasp say it ain't so!
As I have mentioned while the notice is short, it was planned and extension will be provided to those who will ask for it.
Not everything happened as I planned and I take complete responsibility for this mess.
@TheLinuxBug explained this business decision some time ago.
http://lowendtalk.com/discussion/comment/338060/#Comment_338060
I hope not the case for USD against EUR or GBP
But if you have a business that involve foreign currency and your profit margin is set to serve low end market, then a slight change might impact the cost you have to pay.
We are not moving location to move into a cheaper location or provider but when the demand is too low, it is only wise to drop that small portion and expand on those that have demand. That is smart business and happens more than often on many real business. Granted, not this fast but it does happen.
I am a customer affected by this, and while I may not like it, I do agree with you that it is smart business decision.
It would have been better to at least offer to hand off your UK customers/containers to a fellow UK provider than force a migration to NYC. Something to consider next time.
I don't understand why people still take this crap. I'm sorry for my wording, but that's what it is.
A 2-day notice is extremely poor and we're just going to have to take @seriesn's word for it that he actually couldn't have sent this before.
But this business decision nonsense is so extremely nondescript, he could as well have said customers are being moved because they found a rat in the basement of the local Burger King. Just man up and be honest. If the UK became too expensive, so be it. Give customers a chance to cancel and get a refund.
Finally, this Ashley_Hawkridge-style "I will only explain in a ticket" isn't exactly customer friendly.
I second @jarland's remark. You're good people. You've been around a while and have always been kind and stuff like that. But this move is turning my thoughts around a bit.
The bad reputation is way more expensive in the long run then sucking it up and honoring the service that you sold the customer.
Alot of ASSumptions going on. He stated the reason why he is leaving. Yea it sucks for the people in that location but really it is a fact of life sometimes. It's business also to. If your bleeding wouldn't you want to stop the bleeding. Now 2 day notice well that a little extreme but there might be a actually valid reason. Before we are so quick to judge look at it from both povs first.
FYI, via ticket I was able to extend the window to 7 days, which is acceptable by me. I wish it was 30 days, but at least it's not 12 hours. :-)
To be honest I would recommend people just start up a personal conversation with him. If he can say more, he will. I don't know if he can, but I trust his character.