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There are plenty of file managers out there. Its called FTP.
SA won't use Web Based File Manager. I asked from a Normal User/Customer's point of view, how he/she will feel to do his/her small tasks.
Apart from the file manager, there are other factors that I cannot mention in detail.
I can't even do anything when the server finishes rebooting, in the option.conf setting it changes the previous litespeed setting to apache
very very confusing file manager.
That is because users are adapting. What you expect? Adaptation takes time..
When cPanel goes out, it took a while to users adapt, and to have the large tutorials you are seen today.
If Hosting Providers had changed to DirectAdmin this scenario could be different. Also Directadmin should post more tutorials to encourage new users make the adaptation more easily.