New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Comments
You can go here and check if you can ping their IPv6 address from your network.
Did you check if you have IPv6 connectivity? If you do send them a MTR detailing where the connection is failing. If you don't, it's not Hosterlabs' problem.
How would I know the ipv6 address to ping prior to purchase?
In addition, the inability to ping the address is fairly new. Two days ago it was installing to OS, then a day ago it was the OS not behaving properly.
So again, how to request a refund?
Did you bother to check the looking glass I linked to?
Are you with Hosterlabs tech support?
No but he's with LET Support.
If you're looking for Hosterlabs Tech Support, create a ticket directly with them.
Been there and done that.
Hello Thomas,
We have been giving you support that we normally do not offer and wasted a lot of support hours. If you do not know how to use a service, please do not order it. At least have at bit of patience. We offer a service, we are not a school.
You encountered a BUG on the system that we reported to the developers, so yes, you can complain we took 24 hours to give you your service and troubleshoot the bug. This has been escalated and some developers are working on this.
While we do love to teach our users how to use IPv6, we require your patience. We can teach you how to do so, but respectfully and with tolerance. We are happy to offer a refund.
The server was installed properly and it is working fine, but you can not access it.
PLEASE READ WHAT IS ON READ ON OUR PAGE:
These servers are IPv6 and only IPv6. We can not add any IPv4 to this servers. Make sure to check you can connect to them by testing your network prior!Also, the support on this servers is not our standard support. Expect 20min-2hrs response times for emergencies and up to 3 working days for non-emergencies.
Best Regards,
Jacobo
P.D. To check for IPv6 connectivity you just had to visit IPV6.GOOGLE.COM or type: Do I have ipv6 connectivity? on any search engine.
Best Regards.
I don't work for Hosterlabs and I don't have any services with them. This thread has been up since 01/18 and those plans are now sold out. Therefore, many people must have bought them. Non connectivity is a major issue and yet I see only you complaining about it on this thread. Where do you think the problem is?
I gave you some simple pointers to check if you had IPv6 connectivity since that would be the most obvious reason for non-connectivity given that these servers were advertised as IPv6 only. Neither did you provide a MTR, nor a ping to the looking glass. Not reading/understanding the warning on the order page and failing to check IPv6 connectivity prior to purchase is not Hosterlabs' fault.
@Hosterlabs support has been solid and is the fastest VPS out of all others , for me
@EThomas
You should do some readings first, don't be such an ignorant.
Still not resolved? although the invoice been canceled, but the vps now show as "Status: locked" in SolusIO Panel, and it's down...when I try to start it, it show as "This action is unauthorized."
I think you should resolve this issue immediately, because it already caused the vps unavailable.
Great offer, but I am late, that's too bad
This is not related to that. We are working with Solus.IO to fix that particular issue.
That was an unrelated issue that we posted on our network status page.
@Hosterlabs Can you check the ticket#ktdi77?
I'm late. Will the event continue
We are getting a new server in Canada. Will be a new class or tier of product
Would be better than this I suppose
Oh no we are going more "budget" this time with our own equipment. Getting 10Gbit internet is crazy expensive because it's dedicated. And most people do not really need it at all, it's just a nice number but unnecessary for most.
Best of luck for your expansion
Decided to run another yabs now that I've had the machine for ~3 months.
Disk and CPU is slower than before, guess the machine utilization has gone up and the neighbors are more noisy. Steal is around 3-8% but it seems that the network has also gotten worse
`
## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ##
Yet-Another-Bench-Script
v2020-12-29
https://github.com/masonr/yet-another-bench-script
## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ##
Thu 22 Apr 2021 10:39:32 PM CEST
Basic System Information:
Processor : AMD Ryzen 5 3600 6-Core Processor
CPU cores : 2 @ 3593.236 MHz
AES-NI : ✔ Enabled
VM-x/AMD-V : ❌ Disabled
RAM : 1.9 GiB
Swap : 0.0 KiB
Disk : 14.7 GiB
fio Disk Speed Tests (Mixed R/W 50/50):
iperf3 Network Speed Tests (IPv4):
Provider | Location (Link) | Send Speed | Recv Speed
| | |
Clouvider | London, UK (10G) | 729 Mbits/sec | 199 Mbits/sec
Online.net | Paris, FR (10G) | 714 Mbits/sec | 213 Mbits/sec
WorldStream | The Netherlands (10G) | 682 Mbits/sec | 279 Mbits/sec
Biznet | Jakarta, Indonesia (1G) | 528 Mbits/sec | 33.9 Mbits/sec
Clouvider | NYC, NY, US (10G) | 636 Mbits/sec | 85.1 Mbits/sec
Velocity Online | Tallahassee, FL, US (10G) | 596 Mbits/sec | 117 Mbits/sec
Clouvider | Los Angeles, CA, US (10G) | 555 Mbits/sec | 100 Mbits/sec
Iveloz Telecom | Sao Paulo, BR (2G) | busy | 66.6 Mbits/sec
iperf3 Network Speed Tests (IPv6):
Provider | Location (Link) | Send Speed | Recv Speed
| | |
Clouvider | London, UK (10G) | 675 Mbits/sec | 157 Mbits/sec
Online.net | Paris, FR (10G) | 696 Mbits/sec | 250 Mbits/sec
WorldStream | The Netherlands (10G) | 733 Mbits/sec | 290 Mbits/sec
Clouvider | NYC, NY, US (10G) | 593 Mbits/sec | 87.9 Mbits/sec
Clouvider | Los Angeles, CA, US (10G) | 501 Mbits/sec | 112 Mbits/sec
Geekbench 5 Benchmark Test:
Test | Value
|
Single Core | 635
Multi Core | 807
Full Test | https://browser.geekbench.com/v5/cpu/7547520
Full Test | https://browser.geekbench.com/v5/cpu/7399422
`