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› › Got a contact at Level3/Century Link? Ongoing prefix hijack.
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Got a contact at Level3/Century Link? Ongoing prefix hijack.

wdmgwdmg Member, LIR
in General

Hi:

We are seeking someone with a contact at Level3/Century Link, preferably in the networking/noc area. We have been given the run around on a prefix that's being hijacked from us, and so far they say they can't filter it out, nor can they blackhole/nullroute the prefix.

If you have a knowledgeable contact at L3/Century Link and wouldn't mind sharing the information so we can get the prefix hijack stopped, it would be appreciated it.

It is quite upsetting we've had to resort to making public posts and requesting information this way. We have emailed the 3 NOC addresses we've been given over the phone, we've called all the numbers we've been given (and able to find), and there's been no luck.

Thanks

Thanked by 1lentro

Comments

  • MoofieMoofie Member

    Good luck with this

  • interservermikeinterservermike Member, Patron Provider

    what AS number is making the announcement?

  • wdmgwdmg Member, LIR

    Finally resolved, this was a giant mess.

  • ClouviderClouvider Member, Patron Provider

    RPKI

  • wdmgwdmg Member, LIR
    edited December 2020

    @Clouvider said:
    RPKI

    Would work if Level3 respected RPKI... they don't. Prefix was already RPKI'd.

  • serveradministratorserveradministrator Member

    I still have the same problem reaching my vps, their IPv6 keeps looping, I emailed all the address listed on their contact us page and most of them are not even in service!

      7    63 ms    72 ms    72 ms  ae-6.edge7.LosAngeles1.Level3.net [2001:1900:4:3::501]
  8   110 ms   110 ms   101 ms  lo-22-v6.bar1.Tampa1.Level3.net [2001:1900::3:ea]
  9   102 ms   115 ms   105 ms  HIVELOCITY.bar2.Tampa1.Level3.net [2001:1900:2100::53e2]
 10    99 ms    98 ms    99 ms  xe-9-0-1.bar2.Tampa1.Level3.net [2001:1900:2100::53e1]
 11   114 ms   103 ms   100 ms  HIVELOCITY.bar2.Tampa1.Level3.net [2001:1900:2100::53e2]
 12   109 ms   110 ms   102 ms  xe-9-0-1.bar2.Tampa1.Level3.net [2001:1900:2100::53e1]
 13   127 ms   118 ms   107 ms  HIVELOCITY.bar2.Tampa1.Level3.net [2001:1900:2100::53e2]
 14   101 ms   121 ms   205 ms  xe-9-0-1.bar2.Tampa1.Level3.net [2001:1900:2100::53e1]
 15   111 ms   106 ms   105 ms  HIVELOCITY.bar2.Tampa1.Level3.net [2001:1900:2100::53e2]
 16   110 ms   106 ms   112 ms  xe-9-0-1.bar2.Tampa1.Level3.net [2001:1900:2100::53e1]
 17    99 ms   105 ms   117 ms  HIVELOCITY.bar2.Tampa1.Level3.net [2001:1900:2100::53e2]
 18    99 ms    97 ms    70 ms  xe-9-0-1.bar2.Tampa1.Level3.net [2001:1900:2100::53e1]
 19   118 ms   112 ms   111 ms  HIVELOCITY.bar2.Tampa1.Level3.net [2001:1900:2100::53e2]
 20   106 ms   102 ms   101 ms  xe-9-0-1.bar2.Tampa1.Level3.net [2001:1900:2100::53e1]
 21   134 ms    79 ms    68 ms  HIVELOCITY.bar2.Tampa1.Level3.net [2001:1900:2100::53e2]
 22   115 ms   119 ms   117 ms  xe-9-0-1.bar2.Tampa1.Level3.net [2001:1900:2100::53e1]
 23   107 ms   101 ms    98 ms  HIVELOCITY.bar2.Tampa1.Level3.net [2001:1900:2100::53e2]
 24   114 ms    76 ms    71 ms  xe-9-0-1.bar2.Tampa1.Level3.net [2001:1900:2100::53e1]
 25   117 ms   105 ms   113 ms  HIVELOCITY.bar2.Tampa1.Level3.net [2001:1900:2100::53e2]
 26   126 ms   116 ms   109 ms  xe-9-0-1.bar2.Tampa1.Level3.net [2001:1900:2100::53e1]
 27   103 ms   120 ms   119 ms  HIVELOCITY.bar2.Tampa1.Level3.net [2001:1900:2100::53e2]
 28   126 ms   211 ms   130 ms  xe-9-0-1.bar2.Tampa1.Level3.net [2001:1900:2100::53e1]
 29    79 ms    73 ms    77 ms  HIVELOCITY.bar2.Tampa1.Level3.net [2001:1900:2100::53e2]
 30   124 ms   117 ms   115 ms  xe-9-0-1.bar2.Tampa1.Level3.net [2001:1900:2100::53e1]
  • tomazutomazu Member, Host Rep
    edited December 2020

    @serveradministrator said:
    I still have the same problem reaching my vps, their IPv6 keeps looping, I emailed all the address listed on their contact us page and most of them are not even in service!

    if you have access to the "Lumen Control Center" (ex CenturyLink/My Level3 Portal) then try that route, that worked best for me.

    I have the impression that since the Lumen "rebranding" quite some previously working email addresses are no longer in service.

  • serveradministratorserveradministrator Member
    edited December 2020

    I wish I could, I am not a centurylink customer, it would be nice if someone with an account can contact them for me and send them this tracert and tell them there is a loopback in their network somewhere.

  • jackbjackb Member, Host Rep
    edited December 2020

    @serveradministrator said:
    I wish I could, I am not a centurylink customer, it would be nice if someone with an account can contact them for me and send them this tracert and tell them there is a loopback in their network somewhere.

    Have you tried contacting hivelocity? Even if it's a level 3 problem, it's affecting their link so they'll be able to liaise with them about it; and since you're their customer they'll be happy to help you.

    Thanked by 2Clouvider Edmond
  • ClouviderClouvider Member, Patron Provider

    What @jackb said here is gold.

    Thanked by 3brueggus skorous Edmond
  • serveradministratorserveradministrator Member

    I did a chat with hivelocity and they said its not their network.

  • ClouviderClouvider Member, Patron Provider

    @serveradministrator said:
    I did a chat with hivelocity and they said its not their network.

    In which case you need to speak with them again, after all isn’t it then that you pay money to ?

  • tomazutomazu Member, Host Rep

    Has this been solved, yet? If you want I can try to open a ticket with Level3/CenturyLink/Lumen, don't know if that helps.

  • serveradministratorserveradministrator Member
    edited December 2020

    @tomazu said:
    Has this been solved, yet? If you want I can try to open a ticket with Level3/CenturyLink/Lumen, don't know if that helps.

    Not for me at least, it would be nice if you can open a ticket with them and send them my tracert.

  • tomazutomazu Member, Host Rep

    @serveradministrator said:

    @tomazu said:
    Has this been solved, yet? If you want I can try to open a ticket with Level3/CenturyLink/Lumen, don't know if that helps.

    Not for me at least, it would be nice if you can open a ticket with them and send them my tracert.

    OK, but could you please send the complete traceroute and/or src/dst as otherwise this is going to be rejected flat out.

  • tomazutomazu Member, Host Rep
    edited December 2020

    Ticket #20274871 has been created at Level3/CenturyLink/Lumen for this issue. I cannot guarantee this will solve your issue or even help.

  • tomazutomazu Member, Host Rep

    The ticket was closed: .. Since your customer does not have a peering with us he should open a ticket to their ISP provider and they can follow up with Lumen and or their provider.
    We will close this ticket now.

    Sorry

  • brueggusbrueggus Member, IPv6 Advocate

    @tomazu said:
    The ticket was closed: .. Since your customer does not have a peering with us he should open a ticket to their ISP provider and they can follow up with Lumen and or their provider.
    We will close this ticket now.

    Sorry

    "Hi, thanks for the report. We've confirmed the issue but since your customer does not have a peering with us we're not goin... able to resolve it. Have a great day!"

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