New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Comments
Try to call them
Try to call them
Given the way OVH works, calling them is best bet. However, have you tried fixing it, their netboot because they have almost everything automated, other than hardware failure, you don't really need them.
Open a ticket and then call them and let them know the ticket number , that way issue is solved a bit faster.
call them.... servers down for a week? sounds like a payment issue?
A week?! Lol, are you sure it's something you can't fix yourself? Plenty of people have zero issues currently with OVH.
Well, you can try contacting Octave.
https://twitter.com/olesovhcom
He doesn't reply to the common man anymore.
Edit: Unless you're a Frenchman.
Well he isn't CEO anymore
Does being "CEO" mean anything nowadays?
I know some companies have a policy of rolling CEO on 3 year-term. It's basically picking someone in high up as a CEO for the fun of it.
The servers were suspended today after a system error prevented me from making the payment for the past week.
What kind of mistake? Turn on monitoring and reboot until the employee notices. If the error is related to your software, then you yourself must repair it.
Care to elaborate, why would they suspend server for system error, it hardly matter of few hours to get faulty hw replaced there.
Sounds like payment gateway issue? I've heard in the past of others having rare issues with paying.
Have had quite a few myself. Especially when applying credit.
The site returned an API error when trying to initiate the payment. I was finally able to get hold of them over the phone and got them to create the invoice manually for me.
Switch to Scaleway or Ikoula if you need French hosting provider
Which branch you use?
Pardon my french, but that is GVH
Some countries/companies yes. But I totally agree with the CEO rolling thingy. Seen it first hand and it was a shit storm guided by blind pirates who have no legs to stand on while eating raw potato and those were called director board executive decisions.
Open ticket and if it’s outside of business hours call US/CA helpline as for example: UK helpline operates 9-6 and Mon-Fri only
Canada.
Their turn around time on tickets right now is around 1 week.
Depends on the issue, hardware issues normally is 30 mins, the rest issues no one bothered as they are self-managed server provider.
We live in an era of mobile communication. Call them.
Define system error. Perhaps your server got compromised. Can't you boot into rescue, backup all your data and reinstall the server ?