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Solid Remote Desktop Software
Hi Everyone,
Looking for suggestions on how to best solve the following situation:
I live in Florida, my parents are in NY and they occasionally need help with their computers. I need an ability to easily remote access their PCs to help them solve problems they are faced with. They have dynamic IPs.
My part time book keeper works and lives remotely, and also needs to login to a computer at my parents house. Same situation as above with dynamic IP.
All computers involved run Windows.
For a long time we used Team Viewer, but they've recently limited the free license and the paid per seat model is very expensive - I have no problem paying but what they are charging seems almost abusive for the light duty work I am looking to do.
In searching a bit I found Chrome Remote Desktop, which works reasonably well but does not allow for unattended access, which I'd like to have again (Team Viewer offered this) and Chrome Remote Desktop is very feature light -- bare bones you could say.
Any suggestions before I bite the bullet and pay Team Viewer their king's ransom?
Comments
You could try Anydesk that would pretty good too. Get the ID and set a password and you can login unattended at any point.
Will check this out now!
You could try NoMachine.
Apart from Web Based Interface Chrome Remote Desktop and Chrome RDP, there is one another Microsoft RDP Remote Desktop Web Client. However, It's setup is lengthy.
Anydesk is good, but it keep requesting permissions when you need to run/execute programs, also to do some task... so you will need the other people stay in front the PC while your working.
Ouch that is a bummer.
I am testing Anydesk right now and was impressed so far.
If you are planning to use Anydesk on desktop, you could, but don't use it on mobile device as is not recommended. Source: https://www.quora.com/What-do-AnyDesk-app-do-why-is-it-not-recommended-to-download-this-app-on-your-mobile
Oh I've never had that issue and I use it on a server in Germany without any issues. I can install programs and do everything I can do via Teamviewer/RDP.
I'm pretty sure you can disable this behavior in the settings.
+1 for Anydesk. I use this with family and friends when they have PC issues. It's already pre installed on their computer so all they need to is grant me access.
So far I am very impressed by Anydesk. Nice suggestion @Jord
No problem, glad it worked out.
For what you’re looking to do AnyDesk should do the trick. The only issue I’ve noticed with Anydesk is it will at times become unresponsive on the client side after extended use, and the file transfer tool seems premature. I’m sure that will get fixed over time.
AnyDesk should be good, if you want something to host yourself simple-help.com
Try SimpleHelp https://simple-help.com/
I use it I bought it when screenconnect was $300(before buyout) and it still works good, I had the choice between screenconnect & SimpleHelp and I choose simplehelp because they was willing to work with me.
ScreenConnect is fantastic, they have a free version that might work...
Nice suggestions, thanks guys.
I can agree that the file transfer portion of Anydesk needs some polish. But it does work.
Have you tried ultraviewer? It's free and great just like teamviewer...
Windows 10 comes with built in Quick Assist app. Just instruct them to open it & then provide support code from your end if you have Windows 10 as well. Otherwise anydesk is good alternative
I've switched to Anydesk company wise and privately. So much cheaper than TV and doing the same job as good its competitor.
AnyDesk is prem
Splashtop is pretty reasonably priced and works well.
Yep looks like its going to work for my needs quite well.
Been using anydesk with my parents for a while now and it was an easy transition from Teamviewer for them. TV was giving me "you're using this commercially" for home support tasks so out they went.
I always like having an alternate path of control so ConnectWise free is good for this:
https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/ConnectWise_Control_Free
Anydesk is great but there was some delay when moving the mouse for me, etc compared to TV. TV was also better in terms of permissions control. But yes TV is very expensive I hope they release a lite license billed monthly or at least even hourly for doing quick, simple tasks!
LogMeIn RescueAssist is great
I've always heard about AnyDesk for that. I've tried it and it worked quite nice (it was for my living room computer). Finally i've switched to Parsec, has Parsec is made for the gaming streaming in my head i was like "experience will be better" and it is for personnal stuffs, imo.
Providing support remotely is something I have done professionally for years here are a few notes.
If you wanted to setup a more self-hosted configuration over sending your data to third parties. You can setup a RD-Web server and add your desktops to that pool (user cal's for RDS is required). Apache Guacamole can also be setup and used over a web browser (https://guacamole.apache.org/).
I handle my dynamic DNS issues by using a subdomain and a script to update the IP for the A record. If you use cloudflare their already is several DynDNS clients that use their API.
Im using Ultraviewer and for work the microsoft rdp client via vpn
AnyDesk seems like a good option to replace Team Viewer, but you can also configure personal VPN and use RDP protocol maybe ?
I've used Ultravnc single click
You generate your exe through the ultravnc website and putting your IP and port parameters, your public ip.
Your customer will connect to you in one click.
https://www.uvnc.com/products/uvnc-sc.html