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It means you pays your money and you takes your chances
And you take some responsibility for the choices you make
So, you can chose to use shared hosting, or a managed service
You can chose to do your due dilligence and setup a relatively secure system
You can chose to go with a smaller provider who might value your business more (assuming you're a decent customer and not an abusive ticket-monger)
Or you can leave some janky wordpress plugin to run amok on a €1/m loss-leader and post your tale of woe on LET when you come back from your holiday
It's all good bro
I think that @uptime has already put it well.
But, yes, in short, if you run a server/VPS, you're expected to be reactive.
That said, providers will vary in how much time they give you to react. (But you are expected to react relatively quickly.)
Again, don't forget the context: a low-budget 1€/m VPS, paid monthly. (Although one can have a positive balance at Aruba, the price of the VPS is paid monthly.)
@bikegremlin - maybe think of it this way:
Imagine you go on vacation, and leave your apartment unlocked.
Probably it will be okay when you get back.
But if someone up to no good finds their way in while you're gone, now all bets are off.
Hopefully they don't set the place on fire ... maybe they just throw a party, maybe break a few windows. The cops come, shut down the party, and nail the door shut. (Maybe now it's a crime scene.)
Now the landlord may or may not be freaking out. Tries to call you ...
At this point our thought experiment can go in a few different directions. Maybe the anology falls apart if you have a rental agreement. But let's imagine perhaps there is a clause in that contract that allows for eviction for a certain degree of uncorrected negligence ...
Bottom line in this scenario is it's better if you can pick up the phone to help deal with the situation.
Or you have a good relation with the landlord so they are somehow willing to trust the problem will not happen again, and they just wait patiently for you to get back.
In any event, this story diverges quite a bit from @jvnadr
's experience with Aruba, but perhaps the general sensibility of "shit happens, deal with it" is something you can relate to if you try to picture some scenario in more real-world terms. No big surprise if Aruba doesn't care for dealing with any €1/m hassle in their castle, beyond whatever works best for their bottom line.But that's the best part. Our fun begins when your holiday ends ;-)
Are you trying to suggest that LET should not be unlocked during Black Friday and Cyber Monday, because this place will be on fire, with some nasty furry party, and CC will loose control of this place which becomes some kind of crime scene caused by summer hosts?
A small variation on your analogy. I may or may not be watching LivePD.
It's not really like an apartment because there's no physical thing that needs to be fixed so let's go with a trailer lot rental. It's also closer to accurate because you expect a certain amount of issues based on the clientele. How much depends on how much you're paying.
Imagine you've just moved out of mom and dads house. You don't have much money so you get a trailer. You put all your things in your trailer and decide to reward yourself with a vacation. You lock your trailer door but it's a cheap lock that came with the trailer. Shouldn't be a problem as your neighbors seem really nice.
Local crack heads see you leave so they pick the lock and setup a dope house. They have people breaking in to other trailers, addicts passed out in the streets tying up traffic, panhandlers, etc... Cops show up, arrest everyone in sight, and impound your trailer as evidence. Everything goes back to normal.
The lot is paid until the end of the month so the park rep doesn't call. He does post a sign in the yard - "Crack heads. House impounded. Rent due. "
You return and find the sign in the yard. "But I have no place to live. All my stuff is gone. What will I do?" you argue.
"Not my problem," the park representative responds, "I only rent you the space. Go get a new trailer if you wanna stay. Oh by the way, we're raising your rent $50 and if it happens again we'll terminate your agreement."
If you've paid ahead til next month he lets you keep your empty lot. If not, he mails you an eviction notice and posts an ad. Either way, he gets paid.
Oh we're in one of those parks. Yeah, that park representative takes whatever money you paid ahead, chalks it up to "Police drama fees", and rents your lot out as the police are towing your trailer off it.
Not sure how you can watch LivePD when there is COPS to watch. Unless you've already watched all of COPS, in that case, continue on good sir.
That's why I always keep a backup of my most important things - underpants, beer, wife, kids, Amitz portrait and dog - in a safe place.
I see the diverse points and in particular the point that a provider must handle extremely low-priced products efficiently. So I have no problems with ArubaCloud shooting quickly and early wrt €1 VPSs.
But all of that doesn't change the fact that any and every provider must at the very least specify the allegations well enough to allow the customer to properly react.
But ArubaCloud did not do that - and that was OPs major complaint if I'm not mistaken.
It's better to piss the cheap customers off so that they will go on raging on forums.
Free advertising.
Not arguing, looking for clarification, correct me where I'm wrong (and take all statements in "as far as I know/suppose" way):
Provider blocks/disables it.
Can it still do harm once it's disabled?
If not - is there a problem provider could have if it remains in that state for weeks (or months)?
For me it's perfectly normal to stop a rogue VPS once it gets into PMS.
But I don't see why account should be cancelled/terminated?
Wouldn't it be better to just keep the server off line until the client establishes contact and sees with the provider about fixing the issue? Or they stop paying monthly/yearly renewal fees - whichever comes first.
As for the "real life" analogy, from what I could gather in OP's first post, it looks like:
You pay rent for years, no problems with the landlord, bills, neighbours.
Then your flat gets broken in while you're away, say some bums even set it on fire, damaging other flats as well.
If you used good locks, it's less probable, but still possible.
If this happens regularly - it's you. If not - it's probably just bad luck.
What does the landlord gain by evicting a good tenant, for something that has happened beyond either of their control (landlord and the tenant)? Unless it's just an excuse to cancel a cheap deal and re-rent the appartment at a higher price. This is what it all looks like.
I mean - any site in the world can get hacked. Not all very easily, but with enough bad luck, or if someone really clever and experienced sets their mind to it (for whatever reason), I doubt anyone can prevent that.
The OP has since conceded that he overreacted.
Aruba basically said: "We've suspended your server because of abuse that we've detected. Please get in touch with us for the details and to discuss the matter."
Once the OP got in touch with them, they told him what they knew and they took it from there together.
I just don't understand why all the outrage about how Aruba handled the matter when we're talking about a 1€/m VPS. (If you want a more personalized treatment, then be prepared to pay much more.)
Being outraged by trivial things is how people get on nowadays.
They have to easily get outraged in order to forget about the pitfall that their life is.
Sorry, no.
and
There may be an overreaction part but what I referred to is something different -> ArubaCloud provided extremely poor and useless info and did not properly explain the event nor their reaction. Adding insult to injury rather than providing proper information they disabled his account.
Again, I have no problem with Aruba shooting early and quickly with ultra-cheap services. I do however consider it problematic, unproductive, and legally questionable to not provide proper information.
I therefore stick to my position -> Stay away from ArubaCloud!
"Sorry, no" what? What did I say that was false?
Yes, we've all already acknowledged that they didn't properly explain the event in that email. This isn't a new observation. (It was an automated email.)
Yeah, not so great, I agree, but this may be part of their overreaction procedure. Perhaps they don't want the client to buy a new service before the issues surrounding the suspended service are resolved, and disabling the account is the quickest way for them to accomplish this. We don't know.
Again, yes, not in the email (not a new observation), but once the OP opened a ticket, they did provide the information.
I have the feeling that no one (not even the OP) has given up their 1€/m service because of this thread or because of your injunction written in bold. But thanks for your injunction written in bold nevertheless.
First inform, then shoot. Simple rule.
Now, before anyone says that they couldn't know the details before looking up (once a ticket was opened): yes, maybe but how would it be acceptable to cut someone off based on not yet knowing?
So, again, simple rule: before cutting someone off, be sure to know the reason and to tell it.
I don't care. I'm not here to harm ArubaCloud. The reason for providing a TL;DR in bold is within LET, not within ArubaCloud.
Apology accepted, @jvnadr and thanks for the suggestions. We really appreciate your feedback, it will help us to handle this kind of issue in a better way in the future
We fully understand the inconvenience that account suspension has caused you, but these measures are taken to ensure a high standard of security on our servers.
We are happy that you finally solved this issue with the support of our Customer Care.
Please let us know if there is anything we can do for you!