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I'm not talking about manual backups through cPanel or directadmin which a customer has to take. (Or the automated backup in similar way)
I'm referring to: The server backups/account backups which are taken nightly/daily by the web hosting provider and moved to their own remote server. - If such thing is NOT offered by a shared or managed VPS web host, then better do not buy hosting account with them.
Did you read the thread?
The servers data was backed up and retained for one month.
However, cyberpanel shared hosting at £1.50 per year or free with cpanel or directadmin hosting does not have any form of offsite backup available or offered as it is simply not economical.
Cyberpanel hosting was never intended to be a hosting platform for critical sites. We have cpanel shared hosting for that or directadmin reseller hosting, both of which have local and offsite backups included and are offcourse more expensive.
You cannot expect such features in such cheap plans. It is totally unrealistic.
First: This is not a review but simple bashing. So don't call it review.
Second: I actually have done a real review and benchmark of multiple @HostDoc VPSs. And the result was in all cases rather positive. -> https://www.lowendtalk.com/discussion/158503/multi-site-multi-vps-review-hostdoc
Third: I'm sorry that you seem to have lost millions of dollars on a roughly $1.50 per year hosting. Being a developer myself let me offer some advice: (a) be sure to backup your work. Hint: The "your" in that sentence clearly tells you who is responsible for that, and (b) upgrade your hosting to existing locations and go luxurious, maybe even spend $3 per year on hosting.
TL;DR
Have a nice day.
I use RAID for my backups. It's the only way forward.
The OP had a backup, it was stored in a folder called backup on the server.
The dev also had a backup, but it was on the same server (as he recommended this hosting plan) and was also on vacation, with the OP.
The OP is not answering anymore because she is again on vacation.
I wish I was on vacation.
This looks more like a shitstorm compared to a review. Even if you are on premium plans, always keeping local backups is a good idea. Kudos to HostDoc for their good communication before the server was plugged off. They even offered a refund. What else does OP expect?
A full refund
She wanted a gentle tug. Instead got slaps instead.
She left.
Refund the data!
premium $200 website was lost and month-long holiday was retrospectively ruined!
malpractice lawsuit incoming!
RELEASE THE KRAKEN!
Maybe OP bought super cheap holiday trip and didn't realize there were no internet. That's why doc's emails were unseen. A long vacation smells like OP only bought one way ticket, because it was so cheap. And didn't realize it's not full trip...
Sorry, but I don't understand this. Why people think of getting full service almost for free..? Here are quite often threads where someone is complaining about bad service etc.
I also had a bad experience with them
I use HostDoc -for- my backups.
Congrats on your third comment and on your first since November 2018. Care to elaborate?
Make sure you use the backup feature in the control panel for an extra (provider-level) backup of your backups
Simple, really. She has like 50 accounts. Gotta use some of them to build up "reputation" to use it later.
We keep last 10 days worth of backups of each of your containers. You can ask for a restore via ticket, we are working on adding self service restores to the portal.