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Comments
"Because we believe in not overselling, we usually have excess capacity and we do not configure our monitoring system to be as strict either. In this case we were notified when your usage exceeded the 30TB level over the past few hours."
This is what they told me first, they do not monitor the system to be strict but I still do not understand, they claim I have used +10TB in a day and I moved 2TB of space, I assume I would have just used 2TB of space?
And yes, it is a proactive managed server, they handle everything, if the server goes down they are notified and they log into the server.. etc
Linux ISOs.
Sue them.
Or name & shame. If you are unwilling to do either, then take the abuse and pay up.
In other words, they haven't done their job / what you pay them for.
We are hearing only one side of story though.
TL;DR - what is the provider's website to read their Terms of Service?
OP has refused to share any info on the host, so it's possible that the whole story has been made up for our entertainment.
Or he is afraid of being dumped.
It everything you said is true (some evidence would be nice), then you should inform other people.
Maybe it could prevent someone from the situation you found yourself in.
My advice is still the same, find a quality provider and leave that one, as it clearly is crappy.
Retroactively charging you for overages isn't normal, usually the most you should get is overages for the current month. If they weren't monitoring and invoicing you monthly, I think that should be on them personally. But, YMMV depending on contract and jurisdiction.
sure thing, when you consume A LOT more bandwidth than you are entitled to, you have to pay however, i find it quite dodgy that netadmins of that company didnt got any notices that someone from their clients is exceeding allowed limits more than 3 times
No its not fair,
The charge for a band width what we charge is 1 Gbps port unmetered transfer is around 200 to 300 $ ......,
i don't know why they have charged so much to you.
All bandwidth is not the same. Saying that it's not fair that their bandwidth is more expensive than yours is pretty ignorant. Please use common sense before posting.
Most providers will be willing to negotiate with you, especially if this is the first time you've gone over. Open a ticket and ask for help.
That's very descent price for tier one carrier.
All tire one provider lies in this range.
The price what we sell is commented.
Most provider will negotiate cause bandwidth is not ussually as epensive for them. Just tell them the truth or your version and stick with that.
Bandwidth pricing depends on location. Since the provider wasn't mentioned you can't compare your prices to theirs, that's comparing apples to oranges. So please stop shaming the provider for not having the same bandwidth costs as you do
Without knowing the location how you tell that all that comment (please use the commonsense). Your even know about the tier 1 carriers and using kids language like apple and orange. The price of bandwidth are low because we having larger commit and small company like you doesn't have and trying to overcharge customer.
This post is meaningless. What did you try to say?
I'm glad you understand now. You're welcome.