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Is SSDNodes having an Outage?
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Is SSDNodes having an Outage?

gleertgleert Member, Host Rep

I have 1 VPS with them that has been down for over an hour and no response on a support ticket and no info on their Network Status page...

Comments

  • Seven years of experience, thousands of happy customers. Plus, a 100% uptime SLA.

  • eoleol Member

    Did you try to phone them?

  • gleertgleert Member, Host Rep

    eol said: Did you try to phone them?

    They don't do phone support as far as I know

    Thanked by 1eol
  • gleertgleert Member, Host Rep

    needavps said: Seven years of experience, thousands of happy customers. Plus, a 100% uptime SLA.

    Have been very happy with them for a long time, but last 3 issues they never responded to my ticket. But did solve the issue.

  • gleertgleert Member, Host Rep
  • @gleert said:
    @SSDNodes ?

    email him :D

  • LeviLevi Member

    Is it a one man army suppport? If yes, you are in trouble.

  • I am just glad it isn't an immediate outrage.

  • jiijii Member

    Their ticket is slow to reply

  • feezioxiiifeezioxiii Member, Host Rep

    Don't think they are one-man support, I had a service with them last year and ticket stuff have been always been fairly quick (~1-2 hours response avg)

  • @gleert any update? I want to see if they have a meaningful sla.

  • SSDNodesSSDNodes Member, Host Rep

    Hey there, sorry to hear about the issue you're experiencing. It looks like only your server crashed, it wasn't something that affected any other customers. Our support was able to help you get the issue resolved.

    @LTniger said:
    Is it a one man army suppport? If yes, you are in trouble.

    Nope, we have a decent-sized team: https://www.ssdnodes.com/about-us/

  • @SSDNodes said:
    Hey there, sorry to hear about the issue you're experiencing. It looks like only your server crashed, it wasn't something that affected any other customers. Our support was able to help you get the issue resolved.

    @LTniger said:
    Is it a one man army suppport? If yes, you are in trouble.

    Nope, we have a decent-sized team: https://www.ssdnodes.com/about-us/

    Hope SSDNODES can improve their dashboard functions
    1 choose IOS
    2 make system stop/start/restart faster

  • @baiyun888 said:
    1 choose IOS

    Don't think you can install IOS on a VM.. ;-)

    Potassiume

    Thanked by 1Chuck
  • SSDNodesSSDNodes Member, Host Rep

    @baiyun888 said:

    @SSDNodes said:
    Hey there, sorry to hear about the issue you're experiencing. It looks like only your server crashed, it wasn't something that affected any other customers. Our support was able to help you get the issue resolved.

    @LTniger said:
    Is it a one man army suppport? If yes, you are in trouble.

    Nope, we have a decent-sized team: https://www.ssdnodes.com/about-us/

    Hope SSDNODES can improve their dashboard functions
    1 choose IOS
    2 make system stop/start/restart faster

    Yes we're definitely working on it :) If you have any other feedback, please let us know.

  • @SSDNodes said:

    @baiyun888 said:

    @SSDNodes said:
    Hey there, sorry to hear about the issue you're experiencing. It looks like only your server crashed, it wasn't something that affected any other customers. Our support was able to help you get the issue resolved.

    @LTniger said:
    Is it a one man army suppport? If yes, you are in trouble.

    Nope, we have a decent-sized team: https://www.ssdnodes.com/about-us/

    Hope SSDNODES can improve their dashboard functions
    1 choose IOS
    2 make system stop/start/restart faster

    Yes we're definitely working on it :) If you have any other feedback, please let us know.

    Find a way for this thread to stop appearing 10 times a day on the front page.

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