OVH HG Server Setup Time?

SprkFade

Anyone happen to know what the normal setup time is for an OVH HG server? I ordered one back on the 12th of December and it's still stuck "In Progress" on the "Dedicated server installation fees" step of the setup process.

The servers I'm replacing with the HG are expiring on the 28th of December and I'm concerned I'm not going to have enough time to migrate the data over. As usual, support wasn't able to help other than saying they'd update my ticket when they had more information.

Any insight someone might have would be appreciated. Thanks!

MikePT

That seems to be a very long time damn.

Delivery time is displayed there, depending on your configuration. If thats SOON well then, no idea but it has been enough time already IMO. We have a few OVH reps here. Dont recall their nicknames. Can someone tag them?

SprkFade

@MikePT said:
That seems to be a very long time damn.

It's by far the longest wait I've experienced with them. Even OOS servers were setup faster when I've ordered them in the past.

MikePT

@SprkFade said:

@MikePT said:
That seems to be a very long time damn.

It's by far the longest wait I've experienced with them. Even OOS servers were setup faster when I've ordered them in the past.

Did you try calling them? Try updating the ticket as well. Something seems to be wrong.

deank

Is it in Canada location? In Canada, whole December is considered holidays.

Work rate slows down by 66.6% percent.

SprkFade

@deank said:
Is it in Canada location? In Canada, whole December is considered holidays.

Work rate slows down by 66.6% percent.

Yeah, BHS.

deank

Nobody will resume working until New year holidays are over.

Good luck. I haven't seen my mail man for 2 weeks now.

SprkFade

@MikePT said:

@SprkFade said:

@MikePT said:
That seems to be a very long time damn.

It's by far the longest wait I've experienced with them. Even OOS servers were setup faster when I've ordered them in the past.

Did you try calling them? Try updating the ticket as well. Something seems to be wrong.

They just told me customization is 10 days, so that would mean it's completed tomorrow afternoon but I don't think I'll be holding my breath.

eol

@deank said:
Nobody will resume working until New year holidays are over.

Good luck. I haven't seen my mail man for 2 weeks now.

I haven't seen anyone for 2 weeks now.
Just kidding.

SprkFade

@deank said:
Nobody will resume working until New year holidays are over.

Good luck. I haven't seen my mail man for 2 weeks now.

Awesome, so that means the billing department wont be working either? Maybe they wont charge me for my other servers then...

deank

Billing is automated, sorry dude.

P.S. I am serious about my mailman. Canadapost conveniently went on a 5 week strike starting early November and, even when they resumed working, due to December holidays, they are half asleep.

I moved everything to e-billing.

MikePT

@SprkFade said:

@MikePT said:

@SprkFade said:

@MikePT said:
That seems to be a very long time damn.

It's by far the longest wait I've experienced with them. Even OOS servers were setup faster when I've ordered them in the past.

Did you try calling them? Try updating the ticket as well. Something seems to be wrong.

They just told me customization is 10 days, so that would mean it's completed tomorrow afternoon but I don't think I'll be holding my breath.

I assume thats max/limit?

SprkFade

@MikePT said:

@SprkFade said:

@MikePT said:

@SprkFade said:

@MikePT said:
That seems to be a very long time damn.

It's by far the longest wait I've experienced with them. Even OOS servers were setup faster when I've ordered them in the past.

Did you try calling them? Try updating the ticket as well. Something seems to be wrong.

They just told me customization is 10 days, so that would mean it's completed tomorrow afternoon but I don't think I'll be holding my breath.

I assume thats max/limit?

Hard to tell, but I sure hope so. I’m sure I’ll be calling again later today after they miss the 10 day mark.

deank

Today? Saturday? Good luck. Support might work on weekends but builders? Nope.

CConner

You just got OVH'ed

SprkFade

@CConner said:
You just got OVH'ed

Ain’t that the truth. Oh well, we’re off on break for two weeks anyways so now I have an excuse for not setting it up.

deank

The vicious circle.

1. Spend more than you are able in December.
2. Be happy until January. Gets the credit card bills.
3. Eyes poop out, literally. Face becomes pale, Hands begin to shake.
4. Starvation mode for next 3 months after returning what you can.

eol

5. Selling all the kids' christmas gifts on ebay.

deank

Nah, just sell their phones. Those are probably the most expensive ones anyway.

I've seen a teen year old kid with isheep XR.

SprkFade

Got an update from them finally:

Hello,

Thank you for your patience.

We got an update in regards of your order.

And as of now we do not have the stock of the 12Tb disks in our BHS Datacenter.

We do apologize as this is taking long to be delivered.

We also ask for possible ETA from our Supply team and we awaiting for their feedback for it.

We thank you for your understanding and continued patience.

Still no ETA but at least I know what the hold up is. Should be interesting to see how long this is going to take. Only 12 days before we hit a month from the original order date.

eol

LOL.
Shortage of disks in a datacenter?
Can't believe that.

deank

I told you. You ain't getting your server until January.

We are all on holidays here in Canada.

SprkFade

@deank said:
I told you. You ain't getting your server until January.

We are all on holidays here in Canada.

In deank we trust.